July 2025 by Keeran Johnson
Needed to update my contract and Taylor was absolutely spot on, great customer service and had a laugh. Did have to wait a tiny bit to get seen myself but that wasn?t an issue, two staff were on and they were both working really hard helping customers. I will remain a customer here!
June 2025 by Victoria
I topped up my Vodafone account on May 26. Due to the incompetence of their staff, the wrong plan was activated. A week later, we had to go back, and I was forced to pay again. What kind of scheme is this? Why should I pay for services I didn?t ask for or didn?t receive? They didn't even apologize.
On top of that, the employee I dealt with today was unfriendly and rude. This is unacceptable customer service. I expected better from a company like Vodafone.
June 2024 by Keith Wright
Went to sort out my bill and to see if I could upgrade but the staff members were not that helpful and all three staff members were on there phone's
May 2024 by Ronald Carr
After my disasterous sign up to Vodaphone (You need to fix that).
I had to get myself signed up in person by one of their techies at their Boro store.
Can't complain as it's allot cheaper than Virgin media for internet that's about the same speed as Virgin's superfast scamming.
April 2024 by venkat reddy
Worst service by the Vodafone staff, I went for purchasing of mobile and the one of the staff lisa was rude with us, and even she don't want to talk with us , she even don't want to explain basic things .
October 2023 by Mark stuart
I had a few issues that needed to be sorted, the staff member was extremely helpful and supportive, friendly too.Made me feel welcome and very relaxed.I now know that if I have problems with any equipments, I know where and who to go to.....
October 2023 by Wayne Heslop
Waste of time don't know what they are talking about
July 2023 by scott mcgowan
The lad I spoke to was so helpful, sorted my PAC code issue immediately.
June 2023 by Simon Dewings
Had a problem with my iPhone, technical support suggested I took my iPhone to my local store, I explained the problem he never even asked for my details name ect.. just tried to sell me a different charger.
June 2023 by andrew ferguson
Great service, Harry was really friendly and got us a good deal
November 2022 by Patty James
Very helpful staff , they take time with customers.
October 2022 by Melanie McGhee
I was so impressed with the service I received today. I was approached almost immediately, despite the store being busy, and had a great experience upgrading my contract. Katie who served me was so helpful and professional.What a wonderful team! Thank you for making my day.
October 2022 by Keith Huskinson
Took to long to get served because it was taken so long for assistants to sort people's problems out I waited well over half an hour. When I did get seen it was a gentleman from out the back that helped me not one of the assistants it took him less than two minutes to sort my problem thank you to him for his help. I think they need to update their computer's as it seemed as if they were taking to long to do what they had been asked to do
October 2022 by Lana Constable
I have heard about the brilliant service my mother received at the Middlesbrough branch today, and resolved her problem.
September 2022 by Peter Hilton
Excellent customer service staff very helpful and friendly
