January 2024 by Michelle Williamson
I don't know what has happened in this branch since I was last in eight month ago but some thing has ,just walked in off the street with a quick query the lady on the customer desk was so welcoming, friendly and super efficient,sorted it for the lovely Jill to see us privately and got all our banking needs in order,she took her time explaining everything this so we knew exactly what we had done, absolutely fantastic customer service hope it stays like this,a very pleased customer thank you?
September 2023 by SU The Bad Boy
3 hrs wait to see a counter. All ran by clowns. All need sacking. Hope it gets shut down asap. 0/10 for service.
July 2023 by Trevor
Absolute descrace wants shuting down can't even phone the place says number invalid so you have to send a message request wich I did for 2days to be denied a 72 year old women who can't walk from wrighting a letter signing it coming down with I.d as her son and proff of everything stopped me from getting money for my mam who thought she had lost her card stopped it and then found it wich is unfortunate and yeh you can look at as security but wen its down to payin her careers bill and her weekly shop with all evidence proof you could ever want letter written signed you still denied her 72year old women access to money for food and bills like I said look on her banking you will see Wednesday are her shoping days well done you tho hope you sleep well tonight ?
March 2023 by Terence Brown
Shocking
December 2022 by Harry Ajm
Really disappointed !!! No one helps you there very hopeless ! MANAGER really really RUDE ? whoever work there got no experience at all hope this place close down or sack the manger horrible really bad attitude ?
December 2022 by zamyar england
Absolutely poor experience especially the manger very rude i dont know how shr got a job there ?
December 2022 by Hamad Alenzi
Worst place ever been the manager absolutely horrible can?t have a word with her she shouldn?t work there at all
December 2022 by Danny Paul
Absolutely shocking this bank useless poor experience ?
October 2022 by luigi Salvati
Having banked with Virgin Money (formerly Northern rock)the Ladies at the former branch Opposite Cleveland centre were Brilliant ! Helping me Tremendously to get the best deal..The lack of Knowledge and Blaise attitude beggars belief of staffat the Current branch.We are advised oh just pop in we can sort your app accounts and the child's account no problem really ??Then we turn up on Sat morn 930 am in the Que and told to make an appointment as Saturday don't do appointments, not told the wait time or said lets make appointment now ? Monday we try to ring, no answer phone line is dead,Checked the web site correct number , then ring HQ finally get a number, told they will ring back, 3 hours later then told the booking time is 6 weeks for appointment, no attempt to improve, Lady attitude was take it or leave attitude and we will have to sort out the mobile banking our selves ??This is the very reason I left the Halifax , lack of service and personnel touch.All in all, shoddy service since Virgin/Yorkshire bank took overabsolutely appalling.Skipton No problem and a better rate.
February 2022 by Gary Clapton
I can't get an appointment for 6 weeks to open another business account, told to do it online but I'm not eligible for some reason after filling in the online questionnaire. Virgin bank is hopeless since they took over my Yorkshire bank account I've had nothing but hassle.
September 2021 by geoff haysmore
Good News for Virgin customers at this branch; they have now arranged for two counters to be available which does speed things up a lot.
September 2021 by Simon Dewings
Never had any problems great staff always friendly
September 2021 by John Tarling
Good reliable.app.
September 2020 by Bob Scott
Cannot understand such negative reviews. I have always found staff very friendly and helpful. You will find queues in all banks and building societies etc.I also use their app which is very good.
September 2020 by CLAIRE LOUISE HUGHES
I WANT to open a ACCOUNT but NO one would speak to me
