March 2024 by Andrew Craven
The staff are very friendly and helpful. The room was clean and bathroom very good . Good shower . Breakfast was very nice . Will use again.Safety: Carpark was spacious and well lit.
March 2024 by Andrea Conroy
To Baltimore Manager and staff of the HotelThank you so much.We were treat like Royalty During our staynothing was to much when asking forAssistant.You will definitely see us again, XXXXX
March 2024 by andy thrower
Good size carpark Remember to put your registration number plate at receptionWas meant to be a self check-in but still checked in at reception! And asked for ID !!!Was given a piece of paper with all the information on it ,shown to my room up a flight of stairsRoom was very small,not really much room to relax inYet the shower room was spacious but with a small corner shower.Bed was comfortable enoughWiFi goodShower warm not overly powerfulNo blind in the shower roomNo plug in the sinkOnly one towel for the room ! (No hand towel or floor towel considering its a tiled floor !!)Breakfast includedThe room is a keypad entryProbably wouldn't stay again due to the size of the room .
March 2024 by Jacob Renall
Would be 6star but I've been having a problem with my refund for 1 night. Other than that was amazing halal breakfast definitely hard to find ?
February 2024 by Sharon Kendall
Went up to watch a football match and the service we got was amazing nothing was to much trouble for them,the room was lovely and bright,clean and warm,the breakfast was lovely can?t fault it in anyway would go back again,plenty of parkingRooms: Bright,very clean and warm
February 2024 by Andrew Dawson
Decent nights sleep, but the rooms are soooo hot!!!Convenient for the town centre, free parking, clean, friendly staff ?
January 2024 by David Benvie
Unfortunately despite repeated requests the hotel will not or are unable to provide me with a receipt!Rooms: Very clean and functional.
January 2024 by Ganiat -
The security and staff were helpful (although i called and asked about parking and was told i can just park no need to do anything and later on when i came to ask for wifi key i saw the screen by the reception and realised i need to reg on entry) - Beware **Parking Eye runs it.Noisy loud voices, banging and chatter near the room till midnight.Room well aired but took a long while to warm upAll appeared clean until you go nearShower flow was slow and did not quite heat up (tepid)Shower surround, tap edges etc were caked with gelatinised black mouldI almost went back out for bleachHad to shower again long and hard when i got back to my baseEeewwBath towel was inadequate for the bath needed twoKettle and plug was placed 6ft above ground (rather odd) if you plan to make tea and you?re vertically challengedGood supply of tea and coffee but nothing for non caffeine drinkersIf the bath taps have black mould or even if not potable water is a must in rooms. I brought my own bottled water thankfully, otherwise no way would i fill the kettle from a tap where if you touch the rims the black slimy stuff comes off on your hands.The bedding made me itch (dustmites/bad washing powder) not sure what it was but i brought my own bedding as backup so i relaid the bedBedside lamp was not working and the plug for it was strange (if it needs all that cabling and plug converting then hardwire them in using a junction box and just leave switch out or pegged to bedside)Breakfast, cook eager to please, no eggs, had lots of mushrooms and beans , limited for non pork eaters but hot and good value, plus after a few tries the cook finally understood that I wanted hot water since the options were tea, coffee or tea and or coffee ie nothing else. The orange juice was a high fructose corn syrup variant, no no no, concentrate is not that expensiveOn my way back after breakfast, i saw a cleaning tray loaded with what just had to be the grubbiest and darkest shades of grime on cleaning cloths in the hallway. I spent the entire day wondering is that what they clean the kitchen with, the loos, the taps ahhh ? ?A day before they sent me some strange declaration thing asking me to pay a £50 damage deposit and it came with a long list of if you smash this, if you smear that, if you break this if you destroy that blabla which gave me anxiety because I started to wonder if the hotel only lodges savagesButI refused to pay or hand over my card details and responded to them to say I will not be paying a deposit and if the hotel only attracts vandals and trouble i would like my money back so I book elsewhere after all Travelodge, Leonardo?s, holiday inn, offer rooms with peace at similar price points.Prices are higher than should be given the economic area and higher than nearby bustling citiesWifi- worked well but since the lamp didn?t work i couldn?t readButs-If the parking arrangements involve a ritual and- there is a wifi code and- breakfast is at fixed timesAndthe hotel urges pre checkin by whatsapp so we have contactless checkinTell customers about it by WhatsAppFinally,?.. someone thought it was a good idea to bang furiously on my door at 1045 yet check out was 11amI was in the loo and half dressed and i had to stay there a while not knowing if someone had entered the roomThat kind of sealed it for meSo,?Overall I would have said 3.5 stars given i booked OYO with trepidation and when i finally found the building I expected to walk away feeling hampton by hilton but with all the above well it was already skirting 2 so The 3 is for the staff helpfulness.Would i come againMaybe to see the snakey lights that don?t work ? or check if the bedding is no longer itchy ?and find out if they have cleaned the black mould (public health hazard that is) ?and explain the kettle being plugged 6ft above ground ??Yes? it?s a no.NB: not sure exactly why hotels in Teesside have hiked their prices above market points given the locality is not economically bustlingStrange reallyRooms: Rooms well aired on arrivalBathrooms need deep cleaningFixtures need fixingTea facilities organ
January 2024 by David Franklin
Excellent value for money. Room was clean, WiFi worked fine, good breakfast and friendly helpful staff.
January 2024 by Genna Pattison
Staid here a few times now when visiting family, lovely clean place and Friendly staff, great location too.
December 2023 by Gill Wood (Jilly59)
There was only one towel between 3 of us! The curtains don't fit the windows, so the light came through. The wardrobe was away from the wall wasting space in the room! We weren't told breakfast times, so when we went down, it had finished,so bed and breakfast was only a terrible bedroom.
November 2023 by Gillian Woodthorpe
This was a last-minute booking . I paid over £100 for a room! The room was cold, and the curtains didn't fit properly, and the wardrobe stood away from the wall. I had to go down in the morning for towels as there were none in the room. To then be told breakfast had finished. Would certainly not visit again, I'd rather sleep in the car!!
November 2023 by Kaho Albert Yu
This is my first time writing any hotel review, but I feel compeled to do so because of the condition that I am experiencing right now. We are a group of 7 staying in 5 rooms.The room that I got had a strong unpleasant smell unpon opening the door. So, I was given another room, but there are two dead bees on the floor. The one that I am staying in right now barely has any hot water from the shower and the water pressue is so low that it is almost impossible to take a shower. And it is not just my room, the other rooms also have very weak water pressure.My room is very small but it has a huge double bed in it that prevents the door of the closet to fully open. There is not enough floor space to fully open a suitcase without blocking myself or the entrance.Other rooms have very illogical arrangements of furniture. For example, two chairs face a blank wall but the TV is mounted next to the chairs, not facing them.Having said that, the staff had been attentive to our requests and the breakfast was good.
October 2023 by Stephen Beattie
Very attentive and friendly staff. Very convenient for the university. Breakfast is good quality and there is an excellent restaurant directly across the road. Comfortable rooms with digital TV, tea and coffee facilities. Ample parking.
October 2023 by Geoff Burns
Was a one off stop short stop for a family event for us. Normally stay at Premier Inn, but this was available and cheaper. Lovely old building on the outside hides a modern open and welcome inside. Reception clean and spacious, and staff keen to help with any questions. Key system took a moment to get used too, but once grasped the no key keypad worked well. Room was spacious and clean, no carpet but hardwood flooring throughout, (if that's an issue for some). Beds very comfy and bathroom big enough for us (shower only), room provided towels, and toiletries and staff quick to help if anything missing. Kettle was strangely placed but not an issue. Breakfast was buffet style and lovely and again staff always on hand making sure you had enough tea or toast.Only down side was wall sockets in room, strangely missing part covers, and bedside lights not working (lights not an issue just noting down), however if you have kids, they are bound to stick something into the electric socket gaps, just cos they can.Overall, lovely stay, very relaxing.Would I come again, absolutely yes, lovely place, relaxing, nice garden area for evening chill out before bed.Food & drinks: Only stayed for breakfast but buffet was hot and tasty, fresh drinks and plenty tea and toast
