March 2024 by Diane Davies
Guys at stoneacre very welcoming and friendly, went above and beyond to secure a car for us, big thankyou to Ryan and the manager for a car lone as the car that we were getting couldn't be tax that day as post office was closed and we needed a car for work. Would recommend as all help, advice and customer care is exceptional.
March 2024 by Brogan McPhillips
I?d avoid at all costs,Got my car repaired here after a crash a couple months ago, I got the car back and all the paint work was scratched. I contacted my insurance and I waited 2 months to hear something back, they sent me photos of the car once it was ?fixed? and tried to tell me there was no damage to the car, but the damage was very obvious in these photos, even tho they were blurry. I sent the photos back to them and pointed out the damage. It?s been 2 almost 3 months and no one has even attempted to rectify the damage they caused.
March 2024 by Greg Maughan
Really good service. Friendly, helpful, done in good time and reasonably priced
March 2024 by Asylum Gaming Cartel
Got new car today from Ryan straight forward in and out within 20minutes.Updates will happen if the car needs any repairs, servicing and mot over the next 3 years
March 2024 by Kieran Gray
My car was recently heavily damaged whilst parked outside my house thanks to a local bus company. My car ended up with Stoneacre Middlesbrough on Marton Road. The repairs were very well carried out and completed (including all the technical follow up). The body shop/repairs part of the business I know are struggling to get parts due to the parts shortages affecting the UK (so cut them some slack if you're getting frustrated, it's not their fault but that of the supply chains). To their credit they kept me informed throughout the repair journey and I cannot thank Tracey and her team enough.
March 2024 by Sarah Brooks-Lauder
Won't be using them again ...
March 2024 by Andrea Vallily
They were very helpful and friendly, the process was easy and stress free. Thank you for your help, I will recommend you to anyone who is looking to get a new car. I am extremely happy with my car
February 2024 by Dale Richards
I have just replaced my car for a Suzuki Vitara.Staff were very friendly and helpful from start to purchasing the car.I wanted a specific type and colour and Billy and the team went above and beyond.I took delivery last Friday and so far have been happy with my purchase.Billy, Daniel and Matty made the whole experience easy for me.Thank you to all at Stoneacre Middlesbrough
February 2024 by Mick Evans
Got our car from here grand c4 Picasso great service from Ryan Howe very helpful would highly recommend
December 2023 by carole loadwick
Customer service at its best.Takie was an absolute gentleman, he gave us outstanding customer service.The car is fabulous too.5*****
November 2023 by Samantha Jasmine Dixon
What a fantastic experience from start to finish. To drive away in our dream car on the same day was fab - Billy was a star and looked after us, as did all the staff there today. The finance team were brilliant and so efficient. Couldn't have asked for anymore. This is the second car I've bought from here and I wouldn't go anywhere else!Sam and Craig
November 2023 by Laura Grieve
I'm so happy I've just driven away with my perfect car. Every single sales person was warm happy and helpful. The service is extremely fast I'm sorted within 3days from initial enquiry despite my car being in a different part of the country. Just brilliant!!!
October 2023 by Stuart Arnett
Do not use this garage for accident repairs.8 weeks and still waiting!I was told my car was ready for collection this morning only to find when I turned up that damaged parts had been put back on the vehicle, the insurance company will have probably been billed for new parts no doubt.When I said I wasn't accepting the repairs and pointed out it had been 8 weeks I was told to "stop kicking off"Serious lack of quality control and really poor customer service.I'm dreading getting my car back to honest.
October 2023 by Tracy Nelson
I don?t not recommend this company.I bought a car in June for 22k (1k warranty).I had problems almost straight away with bubbling paintwork .I was told I may of clipped a curb and caused damageThis was incorrect.Also car has been in garage twice with same fault which wasn?t repaired 1st time as had to go back in for same fault.I was spoken to rudely and insulted telling me anyone with half a brain wouldn?t of noticed the paint work.Following this the car has never achieved more than 22-25mpg.It?s was sold to me as a family car that would achieve 40mpg,I strongly believe there is something wrong with engine.Also 2 owners but when I got log book it had 3.I have asked for this to be checked explained I have no faith in the vehicle and would like to return it or part ex it.At present communication is non existent.No one from dealership is replying to me therefore I have no option but to deal with head office.I wish I?d never stepped foot over the threshold of this dealership.Anyone buying a car remember a salesman is not your friend.Once the sale is done they don?t want to know .Commission clearly means more than honest conduct and customer relations.If any senior management could contact me ,as service has been nothing short of horrendousA company the size of stone acre I would expect communication
October 2023 by Enquiries TFC
Had a very positive experience buying a car from MG Stoneacre in Middlesborough, the sales team were so nice to my wife and I, we had visited other dealerships in the area but the salesman in Stoneacre who we bought our car from was really nice and helpful.I would like to mention Billy and Dan who helped us choose our beautiful new car, thank you lads.
