January 2025 by G Smith
Had to order my prescription again as it was not quiet correct when I went to pick up the glasses. Apart from the angle of a lense not been correct the glazing was not done correctly for one of the pair.
I now need to wait another 10 days ?
Would be nice to be compensated somehow ?
October 2024 by Geoff Brown
Superb service. Lost one hearing aid Saturday 10am had new replacement by 11am after going to shop. Really grateful many thanks
October 2024 by Ian Cromack
Finished up spending a lot more than I had bargained for (£260). Had the final cost been better explained I would more than likely have settled for only one pair. I do not need a second pair and as my prescription had hardly changed, my existing pair would serve as a spare pair in an emergency. The opticians were fine and very professional, but I came away feeling pressured during the final sale. I can only assume the sales staff are under pressure to achieve targets. I am happy with the product but not the sales service.
September 2024 by Harrison Colin
Always gone to Specsavers, today waited an hour to be seen to the guy was lovely, the 3 passed at the front desk told me to wait in the waiting area and would be a few mins to get my glasses sorted. Waited for an other hour while the lasses chatted fo a lady that in wearing a white and black pokerdot dress that clearly works there as was talking to all the staff. Co.plained about the wait and the lady that served us was snarkey and had nothing to say. Staff would rather chat then do their job, never going back wasted 2 hours of my life. Then payed £30 for an eye test for the wait should have got it for free
July 2024 by Nick O'Brien
There?s always a delay with your appointment but the opticians are extremely knowledgeable and very helpful
April 2024 by craig bedford
Does not matter if you have appointments with them ,It's like a cattle market.Same old we have emergency in ,Every year I go that is also on the same day I ended up just walking out will use another opticians in future.Btw do them glasses ever change year on year ,same old nasty glasses you can pick from.
April 2024 by Trevor Smith
The team at Colby Newham are great, and supportive. Glasses okay, just the price that stops the 5 star.
February 2024 by Raymond Wardle
Very pleased with new glassesLenses Change much quicker and better than expected thank you
February 2024 by Keith Henning
Really helpful
February 2024 by Stephen Danby
Eye test fine but extremely disappointed when choosing frames. Buy one get one free is a joke. 129 pound frames when choosing 2 the total bill came to over 200 pounds when inclusion of lenses which you end up paying for twice opted for 1 set of frames to keep the cost down. Told member of staff that I did not want any special type of lenses but was told ultraclear lenses were standard at a cost of 35 pounds. Website states reactive lenses are free but in store told they would cost 59 pounds. Will be very reluctant to purchase glasses from them again
February 2024 by Daniel Gill
Really good and polite service. Not sure of the gent that did my contact lens test today but he was brilliant.
January 2024 by Paul Heath
Great service in the branch, but very poor quality glasses. Have been back to the shop twice to have glasses straightened . Occasional use and the are very flimsy.Reviewed poorly due to the product and not the service. Won't be using again .
December 2023 by Anita Mason
Good service, helpful staff.
December 2023 by Donald Ash
Needed replacement pair of glasses, ordered with extra reactalight lenses. Came when they said they would, little bit of adjustment, what can you see? Everything I need to thank you very much
November 2023 by Lucy Ann
Great service, knowledgeable and friendly staff, was busy but well managed and I didn't feel left too long or rushed out either! Very satisfied with my glassess and the price I paid! Thankyou all!
