September 2025 by J H
It could not have been any better.
Brilliant service from all the staff.
September 2025 by Paul Pegden
FIVE STAR CUSTOMER CARE , SERVICE AND EXPERIENCE.
WILL BE RETURNING, AND RECOMMEND TO FAMILY AND FRIENDS
August 2025 by misterGeeker
This is my second visit to this Kwik Fit. My first visit was fantastic, the guys were professional and honest. I usually go to a different garage, but since I had a good experience two weeks ago at this Kwik Fit, I sent my other car over for an ABS sensor & air con diagnosis today.
I wasn't impressed with the young guy in an olive-coloured Adidas tracksuit: He was at the reception and didn't know what I was asking for & wasn't friendly at all when I dropped the car off. Eventually, another technician came over to discuss the pricing and explained how they would perform the diagnosis professionally.
An hour later, I received a call from Kwik Fit stating that they were unable to find the fault code for my car's ABS error. They wouldn't charge me for the diagnosis and said my car was ready for pickup. I think that was fair.
Later in the afternoon, I returned to the reception to collect my car. There was no staff around when I arrived, so I stood in front of the reception desk to wait for someone to come around. A couple of minutes later, the young staff member, wearing an olive-coloured Adidas tracksuit, as I mentioned earlier, came in to call the other customer into the workshop, but completely ignored me, not even acknowledging that I was there.
I waited another minute or two before he came to the desk. I told him I was here to pick up my car, and he just handed me the key without saying a word. He mentioned nothing about the air conditioning, so I assumed they hadn't done anything with my air conditioning, and he didn't even apologise that the ABS error code diagnosis had failed. He just handed me the key, and looked at me like I was wasting his time.
Afterwards, I discovered the guys disconnected my OBD-powered dashcam and didn't even bother plugging it back in. I understand that Kwik Fit had a technical limitation, but if the staff could provide basic customer service, I wouldn't feel like I was completely wasting my time sending my car here today. Will I return to this Kwik Fit? Unlikely.
August 2025 by Benn Towse
I came in unplanned today with an issue in connection with the sensor for tyre pressure that was looked at about a month ago and if re-occured to call back in. Today was that day and from the moment I came into Rick and Ryan (I think I got the names correct) were nothing short of brilliant and deserve 10 stars if could have given them. They are both a massive credit to themselves and the company and people like them are the reason I will keep coming back to Kwik Fit
I also saw a woman with a nail in the centre of her tyre a few days ago and immediately suggested Kwik Fit to sort it out and this seems even more justified after today's visit. Top lads both of you and see you for MOT in September. Appreciate all of your help and advice and also being decent people. Rare thing these days but credit where credit is due. Thanks again - Benn
July 2025 by Humbul Suleman
Absolutely outstanding service! I came in with an issue in my tyre assembly that made a terrible squeaky noise, and no other garage could quite figure out, but these guys spotted the problem right away. Not only did they fix it quickly and professionally, but they also didn?t charge me a thing. Truly rare and generous! Friendly, honest, and clearly very knowledgeable. I?m incredibly grateful and will definitely be coming back here next time. Highly recommended!
July 2025 by Bev Mathers
Excellent service
June 2025 by Callum Jenkins
Great place to go very helpful. It was a pleasure talking to Rick he is very knowledgeable and helped as much as he could.
Highly recommend. Best place for wheel alignment.
June 2025 by Megan May
Really quick service, lovely team and completed all the work needed to pass my MOT within a couple of hours including ordering in a part. So impressed and grateful, thank you!
May 2025 by Steve Kear
Thank you team Middlesbrough, you guys are awesome.
May 2025 by Phil Tomlin
Car had air conditioning check - they couldn't find fault so no charge which was good
March 2024 by David Thomas
Over priced £27:95 for a puncture repair
March 2024 by Darren Smith
Very good service.
March 2024 by David Roberts
Great prompt service. Very professional
March 2024 by Nicky Jackson
Great customer service. Problem was resolved and without trying to rip me off. Work was reasonably priced.
March 2024 by Mike Hillerby
Arrived pretty late with a flat tyre. Sorted me out in no time at all
