January 2024 by Cat Andrews
Doctors and nurses that I have seen in the distant past have been wonderful. I?ve not had any issues with the admin staff during my recent spate of calls. All staff have been very apologetic due to the lack of Gp appointments. It?s the lack of appointments/ appointment system that lets this practice down. I have found myself getting quite frustrated trying to speak to a GP, often sitting in the telephone system for up to 45 minutes to get to the front of the queue to discover no appointments were available.
July 2023 by Carolina Ciobanu
No profesionalism and the receptionist are unhelpful. Every day when I called at 8 o?clock there is already no specs for an appointment.
July 2023 by Ahmed Shah
Been here since birth 1992 always have great doctors but the receptionist need a change of job there do not care at all been ringing for a whole week everytime I get through there have no appointments...also I got told by 111 a week ago to tell my doctors to refair me to the hospital so I told the receptionist this is what 111 said she said don't tell me how to do my job and cut the phone off I have serious health issues and cannot go to the hospital without the doctors refairing me anyone new who wants to join please try an avoid for your own benefit....
March 2023 by Maximus 77
Surgery is always empty, can't get an appointment for love of money, NHS is royally fcukd
December 2022 by Sheeba Ali
Been going to this place for over 15 years and honestly until recently, they were amazing. But they?ve gotten some new receptionists that are horrid. Doctors are amazing (if you?re lucky enough to get an appointment) but the receptionists are wayyy out of their depth. They think that they are the doctors themselves. The receptionists are in desperate need for a reality check. No one is forcing you to do your job, just leave if you clearly dislike it. Manners don?t cost you anything. Do not recommend this practise at all. They will be fully book for the day when you?re only 14th in the queue. And yet times they can be 50 or 60 people waiting for up to an hour just for some **** of a receptionist to be patronising to you. You?re not a doctor starshine. Humble yourself you miserable *****.
November 2022 by Elizabeth Beckett
Brilliant doctors, I've been with this practice since birth 1984 as have my family and I honestly can't believe fault them understandably due to the aftermath of Covid restrictions etc where still sadly dealing with the pain of fewer appointments however the online consultation has been a life saver, ty for all you do to the staff here you're truly appreciated always
November 2022 by Sarah Warren
I've been with this practice since 1985 (Birth) And I'd like to say it is a terrible excuse of a joke, no matter how early you phone for an appointment you will be around 40th in the queue and not be able to get one or even in my case for the doctor to ring you back to discuss your results after being told to make an appointment. Receptionist are the worst for customer service. Made complaints and been run around the block multiple times with them even denied the rights to making a complaint because of it. Then to top it off after being told my medical records would be made available within 3 weeks. Still not got them after my deadline for what I needed them for and this is 4 weeks later.*Do not use this surgery you will thank me later*
November 2021 by Andrew Lagan
Only put 1 star because you cant give zero. Doctor Ram is amazing so are the nurses. Receptionist are out of their depth I think constantly fob you off????
November 2021 by Yasmin Suleman
Spoke someone named Sue over the phone today, ive never been spoken to soo rudely, in a profession in which you deal with patients day in and out, kindness/politeness costs you nothing.
November 2020 by kim pickering
I have had to change doctors 2 times now, I am so happy to have gone here, Very understanding and supportive very happy with their practice, Highly recommend
