March 2024 by Lulu Stevenson
Fantastic food.All the staff go that extra mile for you.Pet friendly too.Had the Quadzila on the BOGOF offer on a Friday.Made extra nacho sauce too!Thanks Guys!
March 2024 by Jessica Mccann
Adele never fails when it comes to customer service, lovely food and
March 2024 by Morgan Best
Great place for good quality food and service. Adele services is always
March 2024 by William Sigsworth
Me & the wifey like a trip here the place is clean drinks cold food is lovely good friendly staffFood & drinks: Always hot food good quality
March 2024 by Lisa Burnham
Lovely hotel in a good location with ample parking.Clean and tidy modern rooms,with all the little details covered such as a fan and additional heater in the room as well as the radiators that you can independently control- a big plus for me as I hate being cold! Room also had a good size TV which is a rare find, a full size desk and lots of power points- including next to both sides of the very comfy bed which again was very handy.The food was great and incredibly good value with daily offers and deals, and the staff were super helpful and friendly.The only downside for some could be the stairs- I must say that it didn't bother me at all, but there is no lift which could be an issue for some as the hotel has 2 upper levels of rooms.Overall this was a great stay at a good price and I will return again.
March 2024 by joanne mcelwee
Best pub ever !!
March 2024 by Lorraine Ellerby
Excellent food had a lovely meal with friends, staff where lovely and friendly nice to chat
March 2024 by Alison Porritt
Great staff , help whenever needed . Great food and service, greets you with a smile each time we come in and lively attitude staff .Rooms: Great very cleanNearby activities: N/ASafety: Very safeWalkability: Yeah definitely
March 2024 by Ian Ritchie
Great staff Lauren was very helpful and
February 2024 by susan atkinson
We have been here quite a few times but one day as we were passing a family member wanted the toilet and was refused entry if they were not haveing a meal or drinks. They offered to buy a drink but were still refused as THIER WORDS .YOUR JUST GOING TO PURCHASE A DRINK JUST TO USE THE TOILET SO NO YOU CANNOT COME IN.WHAT ????The money I have spent in there DISGRACEFUL. So l/we WILL DEFINATLY NOT BE GOING THEREAGAIN. You've just lost customers. Badcustomer service. Your staff don't nohealth reasons of people and should beunderstanding. Without public using your fersilities you wouldn't have a job or be open.I am not looking for a debate or comments on this review so please don't contact me.DISGUSTING WAY TO TREAT HUMANBEINGS. I HOPE ONE DAT YOUR IN THAT SITUATION AND ON THE VERGE OF DESPERATION. Then as your panicking REMEMBER THAT DAY.ITS CALLED KARMAR.Noteworthy details: terrible mannered staff
February 2024 by Curtis Smith
Sunday dinners where absolutely delicious and well worth the price! Myself and my mum got two dinners for £17.99! Would highly recommend The Highfield Hotel to all.
January 2024 by shaun dunleavy
Appalling service at this place- literally everything was too much trouble! Reception is unstaffed, and despite ringing the bell three or four times had to go looking for reception staff every time- which was a lot of times given the number of issues, which I i list below:1. The radiator in the bathroom didn't work. When I reported this I was told that this was intentional(!) and that it should have been removed "during the refurb". It may well be that the rad in the bedroom provided enough heat for both spaces, but it would have been nice to be able to dry/warm towels. Also, who leaves redundant bits of kit hanging around?2. When we returned to the hotel at about 10.30pm there was a dog barking loudly and constantly in an adjoining room. When I reported this to reception I was told in a rather irritated manner that "they can't exactly tell the dog to be quiet". They did absolutely nothing about this, and didn't offer any solution. I insisted on being moved to another room which they reluctantly agreed to. No assistance though with shifting our stuff to the new room.3. Only enough towels provided for one person. I asked for more and they didn't arrive, i asked again and for some reason they were left on the floor outside our new room. It's not acceptable for towels to be left on the carpeted floor of a communal area (imo).The staff member that i dealt with most (sorry didn't get their name, but female with short hair) was brusque to the point of rudeness and absolutely unsuited to any customer facing role.Also customers were openly vaping in the bar- which no staff seemed to be able or willing to stop.
November 2023 by Simon Bennett
Stayed here room was nice clean and comfy bed, good bathroom, floorboards a little noisy but in all a good room to stay, for a night.The pub needs some work, staff friendly but decor needs updating and service could be better, on the night I stayed they was closing the kitchen at 8pm so felt a little rushed starter's was really good chicken strips with the Korean sauce I think it was hot and really good, but main was not of a great quality, had the smothered chicken, bacon, bbq sauce and cheese on top, of one of the large plates but not the best, puddings excellent and menu has a wide choice of food...Rooms: Clean compact, bed comfy, bathroom good size and very clean, all you would expect, and a nice change from Premier Inns...
October 2023 by Nicola Greves
Good pub, good staff. Great atmosphere in for the quiz on a Friday!
October 2023 by hayley dawson
Love the pub quiz on a Friday
