October 2021 by Jayne Little
Kevin was very helpful and honest. He ensured everything went smoothly and gave us confidence that any issues that may arise will be dealt with. Overall excellent service.
October 2021 by Lee Donachie
Whole experience from start to finish ran smoothly. No false promises and all timescales were met by the Salesman (Kevin Farndale). If I ever had questions regards the sale or if he was unavailable for whatever reason he always contacted me with 15 minutes of my call. I asked numerous questions regarding contracts, MOTS, Servicing, GAP, Insurance, maintenance etc and found his knowledge second to none. Collection day ran like clockwork and can only thank NISSAN and Kevin for making the experience run smoothly. Also found his knowledge of the vehicle and how he was happy to explain all the cars gadgets and demonstate the functions refreshing. Thank you Lee
October 2021 by Alex Sherlock
Came down to the dealership last week in search for a new car and was greeted on the pitch instantly by Kev Farndale. I was unsure of what car I wanted but giving Kev some ?must have?s? for my new car he quickly shown me round some suitable cars to fit my needs. There was no pressure from Kev and everything was at my own pace. After test driving 2 cars I finally decided on my new car and went ahead and purchased. I can?t thank Kev enough for all of his help throughout the whole sales and handover process.\\n\\nHighly recommended and will be back in the future!
October 2021 by Shaun Armstrong
Top service by Sajid from start to finish, had my car within 72 hours. There was a delay with my paper work and wasn?t able to pick up on the designated day so they delivered the car to me. My Mam and wife have both bought from here also, and I would highly recommend them
October 2021 by tj fleming
All services from beginning to end of my experience in store where amazing. Every staff member I came into contact with through my experience were polite, very informative and above all happy in the workplace. Would definitely recommend !
October 2021 by Leanne Bookless
Outstanding service from Gareth and the team again. MOT and service completed very quickly and professionally, I was kept up to date while I waited and given a detailed breakdown of the outcome and advisories that are needed. Excellent service.
October 2021 by Lisa Kelly
Bought a car from Sean Herman and he made me feel comfortable from the first phone call, took the time to look at different cars and go through specs with me, He went through payments with me and I never once felt he didn?t have time for my questions. He also went out of his way to deliver the car to my door, couldn?t recommend him enough. I have told all my family and friends about him and Nissan Middlesbrough and the great service I received thanks Sean ?wassssaaaappppp
September 2021 by EmmaS-989
After visiting other dealership in the area who were less than helpful, Middlesbrough Nissan helped me find the perfect car. Everyone was very helpful and no pressure to buy - which meant I did!! Thanks again.
August 2021 by Paul killick
Kevin was fantastic with us from the start to the finish and made the process, simple, fun and was very knowledgeable on his cars. I had just changed my car only two days before and wish in hindsight I'd had to chance to deal with Kevin instead of the company I'd used. We did get one car from him but will be looking to use Kevin moving forward for our car needs. I would recommend anyone who is looking at changing their car to give Kevin the chance to put together a competitive deal for you, I'm sure you won't be disappointed.
January 2020 by StewartH-89
Avoid at all costs. Called , wasnâ??t answered finally managed to arrange a viewing. When we arrived car was unsafe to drive as brakes were defective. Still agreed to take it, agreed collection confirmed two days before turned up as agreed. Car not ready as brakes were still defective, we paid agreed car would be delivered still not delivered and no cash. Now with fraud team at our bank. Avoid this place.
September 2019 by Roy Beamer
Couldn't fault the garage for delivering top notch service. Dealt with Chester and he made me feel at ease from the minute I met him. In the end my circumstances changed so I didn't buy a car but the communication and customer service were top notch from both Chester and the new sales manager.
September 2019 by Andrew Snowdon
Service staff very busy, had to queue with others while Sale staff laughed, joked and seemingly did nothing. Went and asked for help and Sales staff said the Service there were useless!
September 2019 by micki
I recently booked a viewing on a second hand Aygo advertised on the website and paid a reserve fee. Two days later turned up to find the salesman whom I had the appointment with havenâ??t turned up for work. No matter ,another salesman went and brought round the car for viewing and test drive. The car bore no resemblance to the advert, it being marked and filthy inside and out. We took the car out on a test drive and heard horrendous noises from the rear end which got progressively worse when cornering. Apparently this car had been through the workshop and undergone a 128 point check by a qualified technician!!
September 2019 by Dunil Baines
Visited a couple of weeks ago to test drive a used car. I had a left a holding fee which I was told would be refunded. Still not been refunded. Not happy. Poor customer service.
August 2019 by Damian Somebody
Called up because I had changed the Battery on my X-Trail and the radio was requiring a code. Was told at first that the unit would need re-coding at a cost of £35. When I attended the appointment was told they had been trying to call (my fault I gave wrong number) and that they had a code for me. This was provided free of charge and worked perfectly. Excellent service for a dealership that hadn't even sold the car!!
