December 2018 by Connor Marshall
Used their ATM to try withdraw £20, the machine states it was processing the request then says cancelling and then the machine goes out of service. I check my bank and the money has been taken from my account and no cash given! I go into the store and explain and they say phone your bank, and thereâ??s probably no money in the machine. I phone my bank and they tell me itâ??s between me and the store as itâ??s not one of my banks ATM machines. Go back the following day and notice the machine is now not on at all and to be told I have to come back when another staff member is here. Go back a third time to be told by that staff member thereâ??s nothing they can do, I have to phone my bank as my bank must be wrong. Refused to resolve the issue and was rather rude. I told him it will be on CCTV as it points to the cash machine outside and he wouldnâ??t check and couldnâ??t really care. He says itâ??s emptied weekly and and faults are reported and recorded on the machine, I asked him if any faults had been recorded and he said NO, what a load of rubbish as the machine failed and went out of service and then wasnâ??t on the next day!!! Wouldnâ??t recommend the store as the staff are rude, unfriendly and donâ??t care about their customers and they are clearly robbing people!
