December 2023 by hesham dahdah
No counter on Saturday where that leave us as customers working Monday to Friday and after more then 3000, pound in cash
August 2023 by Dave Beefy
After spending lots of time yesterday trying to transfer monies from Barclays to Nationwide.I made a trip to Middlesbrough and found Claire who sorted my problem with great customer service.Something the online help couldnt provide Thankyou.
February 2023 by Mardin Abdalqadir
They are quite lack of management and knowledge . Bad customer experience and they were racist to me as an international student.
October 2022 by Mark Hopgood
Had to wait half an hour just to pay an invoice which couldn't be done on the app.
February 2022 by S?awek Kochan
Lovely opening hoursSelf service machines even more lovely
February 2022 by ???
Went into the Barclay in Middlesbrough. Was very disappointed today. Was served by a man called Edika, found him very racist, was shouting at us, thinking he was was very ?intelligent?. I?ve never thought that Barclays service was like that, found it very racial discrimination.
January 2022 by Lily Chen
Went into the Barclay in Middlesbrough. Was very disappointed today. Was served by a man called Edika, found him very racist, was shouting at us, thinking he was was very ?intelligent?. I?ve never thought that Barclays service was like that, found it very racial discrimination.
September 2021 by JUDITH RIDER
Following an unsuccessful visit to Middlesbrough branch yesterday to try and resolve an online banking app error code, for which feedback has been provided, we had to return today. Completely different scenario, we were assisted by Glenda, who listened attentively and sympathetically to our issue. Apologised that we had had to return today with the same problem. She was very professional and courteous, acknowledged that the matter should have been resolved yesterday by the member of staff we spoke to. Glenda deserves praise for the manner in which she dealt with us. Exceptional customer service from her, for which we are extremely grateful.
September 2021 by gary clark
From a personal customer perspective its terrible, machines only, no counter service, the people there are there to sell you banking products. Such a shame, barclays used to be great to all of its customers. Seems to only want to take care of the business customers now, probably something to do with the 2% fee they get whenever a business customers pays cash in. On a positive note, the branches are usually clean, tidy and the staff are usually very friendly.
July 2021 by Caitlin Steer
Just had a phone call conversation with a staff member by the name of Dawn. She was extremely helpful, very friendly and pleasant to chat to and provided an all round brilliant service and experience. I only had a minor enquiry but she went out of her way to get all the details and info for me and made sure I was completely satisfied with the service before ending the call. 5 stars out of 5.
July 2021 by Erik Lindberg
Rang "the number" given conflicting information and was told that when a letter was posted out it can take 18 days to arrive. Obviously being hand delivered when I asked to.raise a complaint about the service I had recieved they asked for my contact number incase unable to get me through surprise surprise my phone call was cut off. On the plus side they have my number so.may ring me I the next 18 days
July 2021 by Veraq Life
Awful bank what's the point of having opening times if you don't let people in half an hour before closing ridiculous!
September 2020 by TP T
Bad Management in contrast to their great brand name and Takes over 10 working days after openning account to deliver essential information. They waste the precious time of customer.
September 2020 by Jacob Profitt
First time using the atm machines on the inside as the outside ones were in use, looked around for help and all I saw were the staff chatting to each other had to literally shout for attention
July 2020 by bob hall
Priority system in place. Brilliant idea. Great service. Excellent customer service.
