August 2025 by Claire
Visited yesterday for an online click and collect order.
The website checks the stock levels for you, and if in stock its usually ready for you within an hour of ordering.
You recieve a text and email to tell you to collect.
The store is located on a retail park, so the car park and surrounding roads are quite busy.
B&Q has plenty of parking though.
Once in, you need to go to a click and collect area and press a button for a member of staff to come and assist you.
My experience was very good, the young girl who helped me was very helpful and even offered to take my order to the car (I declined).
Whilst there I purchased some other items and used the click and collect tills (not easy with a big order in a trolley to navigate).
Overall a good experience and I would visit here again.
August 2025 by Elaine Johnson
My husband and I visited this store today as we needed some laminated flooring. My husband has just finished chemotherapy treatment and can't lift anything. I explained this to the very friendly lady at the checkouts, who immediately got Robert to help lift it onto the trolley. After going through the checkout Robert and another lovely man helped to put the flooring into the car. We were so very grateful for thier help and want them to know how much we appreciated it. We couldn't have managed without them. Thank you.
July 2025 by Robert Gowling
Simple everything under one roof
March 2025 by Paul R
No problem with the store or stock per se but when it comes to the checkout this store needs serious attention. Just one till open on a busy weekday lunchtime with queues 10-15 people long. NOT EVERYONE WANTS TO PAY BY CARD!! Open more tills!! I won't be back, Screwfix and Toolstation instead for me!
March 2025 by Tez Wys
Visited this store few weeks back got what I needed all good, until I went to pay. The cashier was extremely rude and tried to force me to move to the self service as I was paying with my debit card. I pointed out i was next to be served and the self service tills were just as busy . Her response was to ask the couple behind me if they were paying cash or card, when they replied cash she told them to come forward and served them like I wasn't even there...
March 2025 by VOODOO SKRATCH
What ever you need they probably sell it! Lots of car parking spaces!
February 2025 by Tim Delany
Have spent many thousands of pounds here over the years...never again. Self Service tills only, 'overseen' by just two harassed staff...six more around the area in groups, chatting. Needed a security tag removing..left after 10 minutes of inattention, leaving goods at the checkout
October 2024 by A#
I came all away from Redcar to buy a shower tap and it would have take me or a staff less than 30 seconds to pick it up and go, but staff wasn't helpful at all blaming it was construction going on. Will get it else where
August 2024 by Christopher Parker
Greatstorethathas mostthingspeolewant
May 2024 by Samantha mary-jane Gibb (Maryjane)
Val has got to be the worst staff I?ve ever come across absolutely senile rude and her attitude stinks
May 2024 by gemma kate
went to to use the cutting service on a mdf sheet to be refused the service. He said I could cut 5 free cuts for you but I?m not allowed to pay .50p per cut afterwards because he could see I wanted the sheet cutting into wall panelling strips. It states that this is the service you provide on your website. And still provided for trade customers. But now it?s been stopped 3 weeks ago as it is too time consuming and harsh on the blade. isn?t that what you pay the extra money for per cut? State that customers are no longer allowed this cutting service. Make it make sense? so I?m allowed 5 free cuts and not allowed to pay for extra cuts? How does that make sense. The store wasn?t even busy and the staff member was breaking up some old wood. Hardly busy. So disappointed and i took my business else where and they did my cuts for free. As many as I wanted.
Wont shop here again
May 2024 by jenny higgs
Lots to buy in this shop
April 2024 by Wendy Cooke
Lots of stock. Friendly staff. Great little cafe - cafe now gone too. Unfortunately they have removed the returns desk from by the main doors and you now have to queue to get a refund at the main tills. Seemed to be a lot of staff standing round.
April 2024 by Kevin Dooley
Always competitive good quality
April 2024 by Laura Cocker
Ok but not many staff around to help with enquiries
