March 2024 by Jacqueline Mackay
Ordered and paid for a table from this shop on Saturday and Im made up. It's arrived today Tuesday perfect so helpful would recommend again and certainly buy from again thank you ?????
February 2024 by Glenn Layfield
Cannot praise this store enough,we had a problem with an oven door skin that had rusted,and only just out of warranty,the company (SMEG) were uninterested as they saw it as wear and tear,and wanted to charge us for a new one, which I was reluctantly ready to do, but annoyed and disappointed with Smeg.As a last resort I called in at R.Yates where we purchased the oven,just to tell them to please explain to the rep how dissatisfied we were with Smeg.R .Yates immediately took up the cause saying it wasn't good enough from Smeg, after passing on the oven details,A week or so later I got an e-mail to say the rep had ordered us another skin.(foc).Special thanks must go to Sarah and Jim who supported us on this.It's great to have a community store who put so much into customers satisfaction.Some of the bigger stores could learn some vital lessons off R.Yates.Once again thanks to all.Glenn Layfield
January 2024 by Fred Smith
Probably my favourite shop in the whole of England, along with Blyth and Wright's hardware shop in Sheringham, Norfolk. I know that is a bit of a bold statement, but it is true, there is so much to see on several floors. I live eighty miles away but always call in when I am in the area on holiday.
January 2024 by Simon Baker
Was worried placing the order that I?d left it too late, as it was Christmas. But it arrived the next day, with an email from the team checking it had arrived ok. Item arrived well packaged. Definitely shopping there again, despite living in the South East!
December 2023 by John Braithwaite
By far the best service I've ever received online. My order for a Barbour waxed jacket was confirmed immediately with confirmation of dispatch.The jacket arrived the very next day, first class, would shop with you again.
December 2023 by Matthew Kline
Fantastic customer service! They went out of their way to specially ship an item to me that I couldn't find in stock anywhere else. I would recommend purchasing from R Yates & Sons whenever possible!
November 2023 by Carl Leslie-Longfield
Some great young staff, very helpful, you go in next time and they?ve been ?let go? - come on Yates, you?ve got elderly working way past retirement but don?t give young staff a fair chance! There?s plenty of cleaning they could be doing for sure! - you reap what you sow!
August 2023 by Paul Whitehead
Ordered new boots ,elk trackers .Arrived today no problems what so ever ..And the boots are absolutely amazing!
August 2023 by JILL WHITWELL
I purchased a new washing machine, when delivered it would not fit. The driver said no problems, they would swap it over. I choose another machine and redelivery was done at no extra cost ! Very very happy customer ?
July 2023 by Ces Hinde
Ordered a butter dish to complete a set I was collecting and couldn't find a dish anywhere. Thank you for this...I'm very happy with the quality, easy to order, speedy delivery and fantastic packaging which will come in handy for Xmas presies...well deserved 5*
June 2023 by Kathy W
Phoned up company I had never dealt with b4 spoke to a gent I believe called Tony asked if they had a 2 seater tom hetton bench in stock. Hurrah he said yes and more than one. Price was good i said we would call monday could they put one aside as we were coming from out of town yes no problem we actually called on the Saturday tony wasnt in a young man assisted us and yes a bench had my name on it ready for pick up on Monday. Fabulous service from a phone call both gents were great I'm happy I have the bench I wanted after being let down by a local supplier. Also we had a great day out in Malton coz food festival was on win win. Thanks again to Yates & Son
March 2023 by Mr. Seddon
Lovely independent family-ran country store with over a century-and-half of history and pedigree. Always enjoy a shopping trip here. Helpful stores lads whilst delivering/collecting, too.
February 2023 by Ruth Leeming
Excellent selection of heritage, organic & more unusual seeds.
January 2023 by CHRIS HANFORD
I purchased a chair from Jack as a telephone order. Jack was polite and professional and called me back regarding carriage costs. The chair was ordered, but through no fail of R Yates or Jack it to a lot longer to arrive. Probably due to the Christmas rush and numerous strikes everywhere.The item although late was packaged exceptionally well and the chair was scratch free.I also received a very kind gesture via Jack on behalf of R Yates due to the late delivery.I will definitely use this establishment again.
December 2022 by Pam Mellish
Went in last week to buy new w machine. Salesman was excellent, certainly knew his stuff. Today it was delivered and installed exactly on time by an equally nice man. Brilliant service from start to finish. Thankyou
