November 2023 by Google user
I use this post office multiple times a week as I run a small business. The staff are professional, courteous and always very friendly. Very efficient too! The queues always go down really quickly and I often marvel at how fast they can work. The front desk that takes the money for cards or the foreign currency desk all help out immediately when there?s just the slightest queue building up. It?s always a pleasant experience going in there except for when certain customers are rude to the staff for no reason and even try to intimidate other people in the queue. It?s totally out of order and I tell them so.\\nThe manager is excellent too and has clearly trained her staff to her excellent standards.\\n\\nEdit - I?ve just noticed the two reviews by ?Anthony? about the same incident.\\nOh my what a fibber! I was behind him in the queue and I watched him be rude to absolutely everyone in the post office. He kept calling the member of staff ?Madam? but not in a friendly way. She politely asked him not to call her that. That?s when he became indignant and made a huge scene saying loudly that she had an attitude and that it?s a term of endearment. He looked at the rest of us in the queue for back up, but got none!\\nHe asked the woman being served next to him if she minded being called Madam.\\nShe put her head down nervously and said she wasn?t sure. She was clearly intimidated by him. So I spoke up and said ?I don?t like being called Madam either but it?s not about what I like. The lady has asked you politely not to call her that, because she doesn?t like it!?\\nHe scoffed ?Well people in London like it!?\\nA man in the queue then piped up ?This isn?t London!?\\nHe clearly didn?t like that even a man hadn?t backed him up and continued to complain loudly as he left the post office.\\nIn his review, I?m guessing I?m the staff members Yorkshire friend who?s living in the dark ages! ? I?m not her friend, I?m a customer. I couldn?t even tell you what her name is!\\n\\nThat is what happened, word for word, not the fibs he put in his reviews. What I hate more than a misogynist, entitled person, who can?t just apologise gracefully, is a liar.\\nBut to be honest, his reviews show him for what he is, by all the vile names he calls the member of staff. And yet he says she?s the uncivilised, uncultured one???!! ?
July 2023 by Julie Carr
I would just like to share my experience with the post office chat function! What a great idea. I have used it twice now and I can't tell you how quick and helpful it is. My questions were answered quickly and clearly. It's saved me time and effort calling into the branch to ask the same question. For reference I have asked a passport question and a vehicle tax question. Great service, thank you ?
October 2022 by Sue Twamley
Excellent. Very helpful and professional. Thank you
September 2022 by welhamgaz
I go in this post office pretty much every day to post for my business, the staff are always welcoming, polite and very professional.
September 2022 by Ed
Extremely rude staff who work here. I actively avoid this place and only visit when absolutely desperate. I?d hold onto your parcels and take them elsewhere! Other than the post office section, it?s all tat anyway
June 2022 by david wilson
Small post office in Malton market place. Helpful and friendly staff
April 2022 by Tom
Extremely rude staff who work here. I actively avoid this place and only visit when absolutely desperate. I?d hold onto your parcels and take them elsewhere! Other than the post office section, it?s all tat anyway
April 2022 by Benjamin Beresford
Absolutely shocking service from woman behind counter, went to pick up a parcel with email stating drop off done at this post office, showed email to woman politely, she checked for the parcel then said "it wouldn't be here because it's not close enough to where I live" even though I had email and wanted parcel delivered to the post office regardless etc ??? asked her to at least check again, even though she was very unwilling to do so, parcel was behind her all along took parcel went home frustrated at how I had been spoken to, do not recommend.
January 2022 by mw masons
Nasty horrible people . women all rude with bad attitudes. The bald guy was abrupt, arrogant, argumentative. this post office is a disgrace all down to its detestable staff
January 2022 by Paul james Swain
Fast quality service with friendly staff a great post office in Malton town center
October 2021 by Joel Tyler
Clearly have staff who don't want to be there and don't understand basic manners. Shockingly rude lady behind the counter. Seriously makes going there an insulting experience and one not to be repeated.
August 2021 by Vicki Dawson
This is the worst post office I?ve ever used. Staff are so rude it?s actually quite shocking. Walked up to the counter near the door to top up my electricity key, you can only do it at that counter, and before even asking what I wanted the woman just pointed as if to say I had to go round the corner until I asked if I could do my electricity with which I was greeting with an eye roll a sigh and a stern ok. Honestly the rudest experience I?ve had in a post office! I then wanted to post something and I was made to go round to other counter even though that service is available at the one I was already at. Whenever I go in to this post office to do something you feel like you are wasting staff time and you shouldn?t be in there. You need to offer your workers some customer service training!
August 2021 by Jim hamilton
Bad attitude/poor customer service, refused to comply to royal mails own written t&c's. Avoid this place.
November 2016 by normunds grebezs
Good service.
September 2008 by Qype User (Dismas?)
The services are good but every time I go in there the queue is practically out of the door since they closed the local post office. Hence the low score.
