September 2025 by Gemma Boothman
Received an email stating my parcel containing 3 items was ready to collect. Went to collect and was told that it wasn?t there. I said it must be as I had received the notification. They told me to come back 2 hours later. I had travelled half an hour specifically to collect the parcel so did not take well to being told to come back and asked what compensation would be given for the inconvenience. Then the member of staff became rude and very short with me, loudly stating that I would have to wait there for another 30 minutes while she checked again to see if she could find my parcel. At that moment another member of staff came out with my parcel in their hand. Imagine if I had just done as I was told and gone away empty handed when my parcel was sat in the store room all the time and it was just the incompetence of the staff member that meant I was being sent away. Why would Next send an email confirming that all 3 items were ready for collection if that wasn?t the case?!! The staff member needs additional training on how to navigate the store room so that no other customers are sent away unnecessarily, as well as training on how to speak to customers in a professional manner.
October 2024 by Andy H
Really poor customer service, I was waiting 15 minutes at the click and collect area with no one coming to attend to me. I had to walk around the store to hunt down a member of staff.
August 2024 by Jill Bartholomew
Made several purchases this evening before the store closed
Two colleagues on their phones, no interest in serving me.
I put the items next to the till, ' that till is closed can you move to this till' the Next colleague wouldn't do it. No personality, folded all the garments then put all the shoes on top of the nicely folded clothes in the bag.
Transaction finished ' I'll see you later' why would I be seeing someone later that I didn't know
Next you need to offer training with your team in Knaresborough.
It really was very poor customer service.
Happy to provide the colleagues name if contacted
February 2024 by James Paylor
Very uncomfortable experience. Gentleman upstairs followed me around the store like i was a thief and then spent ages inspecting the notes I paid with.
December 2023 by Douglas McDermid
A very good place for a browse,no pushy staff but very polite and extremely helpful when required.
February 2023 by Graeme Cofield
Shocking customer service.. Nobody at the till counter in the men's department waited 10minutes then walked through to the home department. TWO members of staff at the counter doing nothing with a sign saying we can't take mens sales at this till, so I put my purchase back
September 2021 by Linsey Reeves
Disgusting customer service. Absolute incompetence of the highest order. Retuned three items bought via online account and couldn?t even complete that without getting it completely wrong. The lady that served me was rude, arrogant and tried to blame me for not explaining what I wanted. No apology offered. DO NOT SHOP HERE. Tragic excuse of a retailer with vile and abhorrent staff.
July 2021 by James Pittaway
Came back in to replace a present for someone for Christmas because it had white marks on it. The lady that work there who I dealt with ?Sarah ? called a lier and wouldn?t believe I had bought he here. And was really funny. Then I proved to her that I had bought here and had to go through all my transactions. Then she said I?ve worn it and it?s got human hair on it. So you can keep the jumper frame it your office and just remember the guy trying to replace a new jumper with marks on with another one for his brother at Christmas.Won?t be going here again because she was rude. I?m not the person that?s had problems here. Well done guys another satisfied customer
July 2021 by Innocenzo Rigg
Nice new store good staff very obliging, quality Merchandise
January 2019 by Jude Gray
Parking good - straight to door. But store is too small to show a good range of all products. Just a but of older girls, a bit of ladies casual. Handy costa in store.
September 2018 by Susie Moore
Excellent shop
September 2018 by Iain Hendry
Not much choice
August 2018 by Christine North
Not bad but didn't have much of what I wanted. Good for the younger end of the market.
April 2018 by Harriet C
Small shop but has a good selection of clothing. Friendly staff and has the benefit of a Costa coffee upstairs.
February 2018 by Judith Smith
Parking good - straight to door. But store is too small to show a good range of all products. Just a but of older girls, a bit of ladies casual. Handy costa in store.
