March 2025 by Stephen Wake
Went in whilst shopping at next staff seemed engaged in conversation with there selves instead of dealing with customers.
Went in for a quiet coffee the place seemed chaotic and not relaxing at all.
March 2025 by Dave Barrett
I have had prostate cancer and dropped into this branch of Costa in moderate need of a WC due to my condition. To access the facilities in this establishment you generally need a till receipt which gives you the door code. Well I certainly didn't have time for an immediate quick drink there so I just asked if I might please have the code. The barrister said that there was somebody already in the WC and that he would come out and let me in presently. I waited patiently outside the WC for the door bolt indicator to change from(well) white to white, but no-one came out so I left the establishment remembering that there is a MacDonalds across the lot. The staff and facilities at Mac Donald's are fantastic by comparison and their coffee wasn't too bad either. Please tell your friends this story as they might find it to be interesting. I will also book an appointment with my oncology consultant to get to the bottom (no pun I tended) of my problem. Sorry I can't give Costa any more stars. Due to the urgencies of nature I didn't get as far as actually ordering any food & drink in there. Best wishes. DB
PS I have a McMillan cancer support card which the barrista may not have seen, but these can be useful for anyone needing priority access to facilities.
December 2024 by Paul Watson
Mediocre service - the two baristas were too busy with their own conversation to pay much attention to the customers. Coffee machine was set too high, scalding the coffee. No toast available.
September 2024 by Steve Thompson
Turned up at 4pm and there turning lots of customers away saying they don't have enough staff.There offering takeaway cups but you have to drink outside in the rain,won't be going there again very disappointed.
September 2024 by Sue Turner
Upstairs in Next shop with views over St James Retail Park. Quick service, friendly staff and comfortable seating. Usual Costa menu and drinks made perfectly.
April 2024 by Emma Burckhardt
The coffee is good but it is probably the slowest costa I have ever been to. The staff are not particularly enthusiastic and it shows in their work. So if you want a leisurely coffee then go here. If you are in a hurry you'd be better going elsewhere.
January 2024 by Alan Stokes
Very good
January 2024 by Kelly Brown
Ok, for a quick chat and coffee, it seems to struggle with staff. Staff aren't really engaging. Can be closed quite often.Parking: 3 hrs freeWheelchair accessibility: Think there is a lift.
December 2023 by James Barrass
Under staffed Costa...The young lady that was serving the line of people backing towards the stairs was very hard working and cracking on with it!How is she expected to run such a busy shop solo, really felt for her!Prime example why hard working young people are walking out of jobs when working conditions are this bad.
December 2023 by Lindsay Barraclough
Lovely staff great cakes good
December 2023 by 937gabj
Terrible customer service. On her phone. Ignorant. Coffee was horrific. I don?t expect much from Costa coffee but the experience made it so much worse.
November 2023 by Steve Pullan Mobile
The Costa within The Next store was only doing take-aways due to being short staffed, so rather disappointing.
November 2023 by David Lacy
Very good staff
November 2023 by tricia evans
One member of staff on at a busy time. Tabkes not cleared, over priced, toasties with very little filling.
November 2023 by DAVID POTTER
Rude staff .mediocre service and the worst coffee I have ever been served . Find somewhere else .
