November 2023 by Diane Morse
Had a great experience booking with Liz, she gave us great advice which helped us make our decision and nothing was too much trouble. We will definitely return to book our next holiday. Highly recommend!! ????
November 2023 by Rob Ferguson
Jadine helped my wife and I book a holiday for us and our daughter to go to Mexico. She gave us options and advice and it helped make the booking of the trip far simpler and we have the outcome we wanted. Thank you
November 2023 by Gemma Kane
Great experience with Natalie booking our holiday to Mexico. She was very helpful and insightful. Made the whole experience easy. Thank you
October 2023 by Nicolas Wright
We recently booked a trip to Mexico through this office. Jadine couldn?t have been more help. I received great advice at places to stay and given the opportunity to go a way and have a look online. Booking and payment over the phone was made really easy.Jadine didn?t keep us waiting around on the phone either. She took time to find us a great deal then called me back to go through it.I received a phone call again a week later to double check we were set and see if we needed any help with anything.Would highly recommend!!!
September 2023 by Graham Allamby
Visited on Saturday all staff were very friendly and helpful, after some discussing and advice from Kathryn we happily found and chose a holiday. Unfortunately due to a mistake on our part we had chosen the wrong dates so Sunday called to ask for some advice to be told by Kate it was no problem.and wecould move the dates with no extra charge as it was within the 24 hr cooling off period. Would happily recommend this store and will definitely look for future holidays in this store.
September 2023 by Dawn Ellerby
Liz helped me chose my holiday destination to Tenerife for May 24. I was unsure where to go initially. We looked at lots of places. I never felt rushed and was able to relax. Previous experiences when in travel agents I've felt rushed and end3d up not booking .Liz was polite and attentive to my needs, including what my son may like.I booked a beautiful 5 star Hotel with some discount and a trip included.Very happy with the price and can't wait to go!Thank you Liz. I'll ask for you when I book again.
September 2023 by Diane Campkin
I popped in recently to sort out some foreign currency and both Natalie and Nadia who served me could not have been more friendly, helpful and efficient. So good infact that I would definitely visit when I next want to book a holiday. First class service- thank you!
September 2023 by Josh Allenby
Absolutely amazing staff. Especially Liz who booked me a beautiful orlando holiday! Couldn't off asked for a better person to book my dream holiday!Thanks liz!???
August 2023 by Liam Wadsworth
Shame writing this as for our honeymoon they were great but now will never use again. So our holidays flight have changed 4 times resulting in us losing a days holiday which we paid for 7 days at the beginning. We said we was unhappy losing a days holiday seen we payed for the times as worked well. After calling day after day (4 days) to find a solution we finally got offered a choice which meant we paid for a extra day and was happy. But we couldn't confirm until our friend on another booking was told the same. She then tried calling the same day and had the same issue of calling for 4 days with no one able to help. Now our solution is not available. No compensation or anything to help us with our situation with us losing our day. Due to poor communication and not resolving it when requested we have had no help from the store. Offering us to change our dates or destination or airport but we have booked hotel in Manchester and also booked excursions.After booking 4 holidays here which we always recommended to people. We will never use them again. Standards have dropped. Saying theres nothing they can do is rubbish. I work in customer service and always something you can do to keep a customer happy. Even a voucher we would of been happy with.
August 2023 by Abbi Simmons
Booked a holiday with Kate L and made it really easy and enjoyable. Made the process so fun by searching up activities for us to do whilst we were away. She managed to stick to our budget and even got us a discount, being 18 this really helped us. Thank you :)
July 2023 by Catherine Nichols
I would highly recommend. Liz did the initial groundwork and gave me all the information to take away.I was so impressed that l made an appointment the next day andbooked a holiday with Katy who was also super efficient.The staff are lovely, well informed but never felt any pressure to book immediately.Will definitely return to book any further holidays.Thankyou.
July 2023 by Abi Williams
Spend 4 hours with Liz today sorting out our holiday which was meant to be Rhodes on Wednesday. Couldn't have asked for a more helpful team, all pulled together to support an emotional me. They would not let us leave until our holiday was rebooked and sorted. An amazing team thank you so so much.
July 2023 by Susan Lockwood
Just booked our holiday and was very impressed with the service we received from Liz. She was friendly, professional and knowledgeable, which is a good combination and made us feel at ease.
July 2023 by Neil Brown
First time we have used TUI York Vangarde, Kate L dealt with us and was very helpful and took us through the process from start to finish and answered any questions we had. Which was great for us as it has been a while since going abroad, but with the service we received we will be back. Thanks again Kate L.
July 2023 by Kevin Morson
The staff at TUI Vanguard are brilliant. I have been using them for a few years and have always had a positive experience. Today i booked a holiday through Liz who i had not met before and again the help and guidance was second to none. She was able to answer my questions and the whole process was flawless. I would highly recommend the staff at TUI Vanguard for providing an excellent service.
