January 2024 by Barbara Hinks
I telephoned to check whether my prescription items were in stock and available to collect. Nobody answered the phone. I called again 5 mins later, no answer. I walked to the pharmacy, there was no queue and three staff. I asked my question twice and mentioned that I had also called and nobody answered the telephone. They said ? sorry about that?.
December 2023 by Sophie Harrison
Thos store has really gone down hill. Went to collect 2 prescriptions, was only given one, tried to explain that I had two to collect but they weren't interested. Finally got it sorted an hour later after talking to three different people all the while the first lady still claiming I only had one prescription.Worries me that this pharmacy is used by so many local elderly people.
December 2023 by Brian Farley
Very friendly and fill prescriptions fast. Answer any questions. They're excellent.
October 2023 by Evie Davis
My prescription is ready within the advised three days 9 out 10 times friendly staff
September 2023 by Andy
They received my prescription 4 days for diabetic medication, and they are not answering the phone. Head office assured me someone would call me back today after I spoke to them 3 times. Now closed with no medication again
June 2023 by john smith
Dont pick up phone, prescription never ready on time.
June 2023 by Helen Hamer
I?ve had my prescriptions from here for the last 8 years and I?m finally done with the poor service and bad attitude of this branch. Today was the final straw. I had an emergency prescription to be fulfilled and I went in to the pharmacy to enquire when it might be ready. After standing at the front of the queue for almost 5-8 mins (and being ignored despite 5 staff in attendance), I was finally approached to be told that there was no pharmacist on site to check my prescription and that there might be one available later today. When I explained that I would need my prescription for continuity and would it be feasible to come back at 5pm - I was met with a sigh and a smirk from a young female member of staff.My husband later called to ask if a pharmacist had been in and was told she came in for 1hr but had to leave and had not checked my prescription off. My husband went in and asked if a copy of the prescription could be printed off for him to take elsewhere. The same young assistant smirked at him and printed off my prescription.This pharmacy was excellent for so many years - there seems to be consta t staff changes and the service has just been downright poor for the last 2years. I actually had my prescription fulfilled at the pharmacy attached to my GP at 4.30pm this evening and it was efficient and professional. I would not recommend this pharmacy on Cold Bath Road at all. Well pharmacy need to review the service and proffesionalism of this branch. Such a shame as it was excellent previously. Myself and my husband have now moved to our GP pharmacy on Cold Bath Road. Much more efficient and professional?.
June 2023 by Michael Gower
Do not go to this pharmacy. There is always a long queue, no pharmacist for a few days last week. The staff don't seem to care. Disgraceful. Go elsewhere.
February 2023 by Abbie Westerman
my dads medication is never on time, he?s is very poorly and needs the meds, never answer the phone, delivery is always at-least a week late
January 2023 by Jo
Staff unhelpful and painfully slow, and they never answer the phone. Prescription is never ready even after a week or more.You always have to wait over 30 mins even when there is no-one in the shop.. terrible service, really recommend you go elsewhere. Shame you cannot give zero stars as they are not worth the one you are forced to give..
January 2023 by simon thompson
Pointless phoning as no one ever picks up.Staff appear undertrained and overwhelmed and offer zero customer service. Always lengthy queues sometimes out the door so avoid if you possibly can!
December 2022 by Adamski
231222 Counter server always seems obstructive & unhelpful - sometimes boarding on dishonesty! Rest of hard working staff ok. Been like this for years, such a disappointment & disservice to the local community/other staff & so easily rectified with a little training & using a system. Why does it have to be like this - Well? Shameful.
December 2022 by Peter Bradley
Been using them for a while now, at least 6 months. Compared with Lloyds on Knaresboro' Road, (THE most dire outfit on the planet!), this lot are pretty good. They are NOT good at answering the phone - this is a mistake as ultimately it would reduce queueing, as people would not turn up unless they knew things were ready. However, queueing aside, they are organised, they know what they are doing, and they have a system (electronic) that works! They know where everything is, and service is prompt, when you finally get to the front of the queue!I would suggest:-Every day, allocate one person to answer the phone!Have a separate "queue channel" for customers who know their prescription is ready! That would also reduce queueing!I have found them to be courteous and efficient, not withstanding the above suggestions. I will be continuing to use them.
December 2022 by Daniel Stephenson
This pharmacy was a very pleasant service. I called to see it there would be a queue as I had work. They answered the phone straight away so not sure why the other comments on this thread have been made. I turned up and no queue at all. 5 star
December 2022 by Joany Caw
Never answered telephone despite trying all day.percriptions Never ready always the same answer. We have just received from the GP even though it was dropped with the surgery more than 10days ago .One last chance to sort things out or I will be changing chemist
