January 2025 by SMEAGOL
Good service
November 2024 by Robert Land
Fuel down at the most inconvenient times. This is the only Shell station in town for base personnel should limit down time to nights
May 2024 by Carl D
I received a notice letter dated 19th April 2024 today 22.04.24 from a company called Forecourt Eye stating that I have driven off a garage forecourt at Shell Jennyfield?s in Harrogate at 1645hrs on 25 March 2024 without paying, like some kind of criminal.I will be prevented from refuelling again and will be placed on a national blacklist until I pay the notice of £80.50 which includes a £30 administration fee that is triggered if payment is not made after 3 days.This is unreasonable and wholly inaccurate.For the sake of clarity, on the date in question namely 25 March 2024.I did refuel at Shell Jennyfield?s, enter the shop, bought a pack of sweets and made a contactless payment at the till before driving away. Totally unaware of any misdemeanour.Upon closer investigation of your evidence and subsequently studying my rewards statement and bank statement, it is clear that only payment for the sweets £2.75 had been taken.It is obvious, this was an error by the Shell forecourt staff, upon which your notification was the first I was made aware of this.I acknowledge that I refuelled, but having made the contactless payment without studying the amount, I was not aware of the forecourt staff error until receiving the notice from Forecourt Eye.I have submitted supporting evidence taken from my Shell rewards statement and excerpts from my March Bank statement that during March I have refuelled at various Shell forecourts and Shell Jennyfield?s Harrogate in particular on 3 occasions. At no point was I challenged or asked about the non payment.It has taken Forecourt Eye almost 4 weeks to contact me, which triggers their extortionate administration fee, giving me no option to pay for the fuel without incurring charges and any attempt to appeal will be closed if disputing admin fees.I am happy to pay the £45.50 for fuel taken for an genuine error made by a member of the Shell forecourt staff, but I find it unreasonable being made to pay an administration charge to Forecourt Eye whose nefarious tactics deliberately allowed 30 days to lapse before contacting me, thus triggering their charges. and .As a loyal Shell customer and regular customer of Shell Jennyfield?s, I respectfully request that the administration charge be waived on this occasion.
November 2023 by james milner
Always friendly service when filling up and plenty food, drink and snacks to help you on your journey
June 2023 by Josh Jordan
Went around 9pm 08/06/23 amazing staff member (ginger lass) even after going back 3 times in the space of an hour didn?t get frustrated with seeing the same person.?
June 2023 by Tim Spencer
Overpriced
January 2023 by Anupam Ancha
Went to get mentos fruit. Brian (sales assistant) refused to sell due to no change. Worse service I I've ever had!
January 2023 by Nick Egan
Expensive
October 2022 by ballance1032
I received a letter saying a I owe £46 for some fuel that reversed payment after I left. I found proof on my fuel card statements showing I had paid. I went to the petrol station to explain this to the young girl(who is always very nice) she said her dad was the manager and he would ring me. He never called me and one week later I received another letter and I went again spoke to someone else and was told the same. Then today I receive a letter from the courts saying I made no contact! I am extremely angry and they have lost my weekly £120 a week fuel bill.
October 2022 by Byron Soroka
Visited the garage yesterday. The pump I used leaked a black oily substance on the paintwork of my vehicle which I had just had washed; from the pump handle onto my car so I looked for paper towels to find none at any of the normal areas. I requested one from the member of staff behind the till clearly & concisely and return statement made no clear sense whatsoever. She then ignored me in an attempt to serve the customer behind me. I can only assume spoken English was not her first language so then why employ someone who is customer facing who is unable to converse with the general public?In addition, I wanted to use up my change for the fuel I had used. This was just insult to injury. My fuel bill was £10.50. I gave her £25.50 of which £5.50 was in change. I asked for a £10 & a £5 note in return. The transaction took what felt like a lifetime as she could not work out why I had given her more than the fuel bill.If this member of staff cannot carry out her basic responsibilities then either she is incapable of carrying out her role or your training scheme is grossly insufficient! What if there had been an accident, God forbid at the station? Would she of known what to do in the case of an emergency? I very much doubt it?!Give people the adequate training they require, pay your staff the correct (morally) wages, pass on fuel savings immediately & stop chasing margins!!!
June 2022 by kazzie
Worst garage in Harrogate never any petrol no staff don't answer phone closed again tonite lights on no one there no one answering the phone lots of times this has happened not 24 hurs
January 2022 by Adrian Beaumont
Quick polite service
January 2022 by NDyaArthur Martha
Great Staff. Always helpful living over the road from this place as it is open 24 hours.Exception: The Indian man that would work nights and always try to keep your change. Had to bang on the window with a piece of wood to get my 4 quid back
September 2021 by Alan Hatfield
It was CB motors we were at .went to check out a BMW 4 series copy for my son in law .there were some very nice cars there.it was quite busy .
September 2021 by Fernando Cordeiro
Has convenient ShellGo+ through the shell up, which gives rewards and offers carbon neutral schemes.
