March 2024 by Tammys Mum
Went there to celebrate a special occasion so booked a premier room. It was dirty! I was so disappointed. I usually give a hotel room a wipe around but had to really do a lot in this one, the bathroom had lots of dust on the skirting boards, the sink was covered in hair - looked as if someone had shaved and shaken the razor all over, the fittings in the shower where they fitted to the wall had black mould, I did get a lot off but it had been there a while, the toilet fittings were equally filthy, that came off easily, but I didn't think I should have had to do that, or any cleaning. The soap dispenser was broken so I had to remove the container so we could access the soap. The tray for making tea hadn't been cleaned, the container for tea bags etc was stuck to the tray with what looked like spilled milk, the coffee maker was filthy I didn't use it. The window frame and glass had black mould, easily removed. There were bits of paper under the edge of the bed, bits of plastic under the desk, and the surfaces needed dusting. The only clean things were the bedding and towels. I did complain, but the only member of staff was the receptionist who did offer to come up and sort it but she couldn't leave her post and wasn't sure when she'd arrive. That wasn't acceptable. She advised me to write a bad review! The stairway up to the room was in such need of a good hoover, the bits in the floor when we arrived were still there when we left 4 days later!We did use the adjoining restaurant, the food wasn't bad, but we found the breakfast not good value for money so only used once, but we did have lunch there which was nice (rump steak and a mixed grill) However the restaurant itself needed a good dust and hoover.We chose this hotel because it had parking which isn't easy in Harrogate but wouldn't go there again. I do not recommend that you go here.Walkability: You can walk to Harrogate if you're fit. There is a train station at the back that will take you into Harrogate for £3-10 return, it you can walk up the hill to Leeds road for a bus, there is also an M&S food store, a co-op and a Sainsbury's local on that stretch of Leeds road.
March 2024 by Steve Dawson
Had a great couple of nights, really enjoyed the food from the restaurant. Would certainly book again in the future ??
March 2024 by M a r i e
Lovely family roomVery friendly staff on arrivalRooms: Very tidy roomComfy beds nice place to rest your head for an evening
March 2024 by Andy J
No heating as hotel did not have a bettery for the thermostat and no plug for the bath. Rude reception who were more concerned at getting £10 to check in early. I think I will use Travelodge in
February 2024 by Susan Hodson
Brilliant place staff fab rooms lovely, nr train station and bus stationRooms: Premier plus room worth the little exta
February 2024 by Mike Hudson
Great place to go for a
February 2024 by Nikk Stock
Hotel was great. It's a Premier Inn (pi). Standard, good rooms. Service is always a problem at p.i. Checking in 6 people took 30 minutes! Not good. PI needs to sort its i.t. systems out. We had a business account! My main gripe is the 'attached' pub! Sunday hours ....bar closes at 9pm! In the week it's 10pm! Ridiculous! The bar staff (young lads) at table/table were helpful and attentive, but the management were very un friendly and, almost, hostile! Not a good atmosphere. All in all....hotel - 7/10. Table/table pub - 3/10. Food very average. Stay at your peril!
February 2024 by sue hamilton
Only a one night stay but ideal location to Harrogate for us.Rooms: Spacious and clean.
February 2024 by Dan neve
This is a typical Premier inn. Good beds. I think it is about time for some new pillows in the rooms. It has free parking and a table table on the side of it for food and drinks.
February 2024 by Adrian White
We stayed here last night (Fri 26th Jan ) with my Grandson as we were going to an Open day at nearby Army Foundation Collage. Great location, great staff, friendly and polite, great food evening meal and breakfast and good value for money. Would definitely stay here again.
February 2024 by Anthony Wills
Nice and clean good breakfast
February 2024 by Andrew Liew
Our family stayed here for three nights, large room, great breakfast and location, very much recommended. A special shout out to the manager and especially Leonna working at reception, who chased down a watch we left in our room, and then went above and beyond to keep it safe and post it to us. Amazing staff.
January 2024 by Jane Ludkin
Room grubby, not up to usual standards. On arriving the receptionist tried to talk us into booking a table at the on site restaurant, as apparently they get very busy on a Saturday night.We had just driven down from the Highlands so just wanted to settle in and rest for a while, so we decided to take a chance.When we did go down to eat, there were 5 tables in use and the service and food were still appalling.We sat for 15 minutes at our table so I decided to go to the bar and order, only to be told "take a seat and we will come to you"10 minutes later our order was taken and 20 minutes later our food arrived.The curry was at leat edible, my fish and chips however was a struggle.To say it was dry and warm at best is the only thing I can say, the mushy peas were one sad solid lump on the corner of my plate.We often use premier inn's on our travels around the uk, but i can safely say we will never be eating on site again, as all on site restaurant's seem to be failing.Food & drinks: Appalling
January 2024 by Lisa O?Dwyer
Next to a good Italian restaurant and handy for the train stationRooms: Needs a power socket Both side of the bed
January 2024 by Warren Gillot
Home away from home, decent place to stay ?Rooms: Comfortable roomsFood & drinks: Always good ?
