December 2024 by Karen Dearden
We have always found the staff at this Nationwide friendly , kind and professional. We feel we can ask them any questions about our finance.
October 2024 by Claire Sparrow
We have been with nationwide over 40 years
Never have I been turfed out into the rain with my dog when my partner did business with our money! I'm absolutely disgusted.
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April 2024 by F. W.
Understaffed. 30 minute wait to talk to a member of staff. Compares very poorly to other bank branches in Harrogate.
December 2023 by Sophie
My visit was quite a while ago, but went well. I?m quite young and opened a flex account (debit card) a few months ago and the man serving us was very nice, but didn?t need to talk much, and didn?t. I am going again today, as I need a savings account that I can access easily, so I will provide an update later.
December 2023 by 49 Wild
Best thing I ever did was put my money and savings here impeccable service cannot fault them in 3 years always helpful nothing is too much trouble. Thank you
November 2023 by Dominic Adamson
As usual very poor service from Nationwide. They may have updated their logo but need to get their ?house? in order!
June 2023 by Margaret Nicholson
Really helpful staff.
January 2023 by Hayley Keys
Fantastic helpful staff
September 2020 by Bruce Walker
Just had an excellent experience at Nationwide Harrogate, opening accounts for 2 children. Paula pulled out all the stops to get both children done immediately, on a Saturday morning - thank you Paula!
July 2020 by Marcus Julier
I had to write to tell you about the amazing experience I had today at Harrogate. Great service from both the counter and reception team. Nothing seemed to phase them and all my issues were dealt with in an extremely friendly and professional way. Well done team you should be extremely proud of yourselves.
July 2020 by Tina Norbury
Extremely unhelpful staff members who do minimum effort to try and resolve a query. I had to resort to going to the Leeds, York and Bradford branches where I got excellent customer service of the same query the Harrogate branch was dismissive of. Ended up closing the account due to the attitude of some members of staff at this branch.
January 2020 by Bob Wood
I had to write to tell you about the amazing experience I had today at Harrogate. Great service from both the counter and reception team. Nothing seemed to phase them and all my issues were dealt with in an extremely friendly and professional way. Well done team you should be extremely proud of yourselves.
September 2019 by Ian Redmond
Staff are always friendly, helpful and very obliging. Good, efficient service with a smile.
September 2019 by Sara Elias
Terrible experience in the Harrogate branch. Customer service person I was meant to receive support from was so dismissive and passive aggressive. He made out that I had wrongly entered my details online and that's why I wasn't appearing on the branch systems. The information he gave was unclear and confused and he appeared to want to send me on my way rather than deal with my situation any further. He then realised his error in not having asked me when I had set up an account on the Nationwide website and he did apologise, but the information he provided changed again about the process I needed to go through to open an account. I wanted to enquire why the information had now changed, but I didn't want any further interaction with him and instead walked out in utter disgrace at his customer service manner, especially with a new customer.
July 2019 by George Bevington
Staff are particularly friendly, as can be expected at any Nationwide branch. This particular unit requires a significant refurbishment; better decor & facilities.
