December 2023 by Ian D
After 30 years of being a customer had an awful lunch . And this was there reply . Marks and Spencer not the shop it use to be . I had told them what i had ordered in my last email . However after five days still no reply . Until i received this response today . Thank you for your email, sorry for the long wait for a reply, your last email did not come through to us correctly. Without the receipt we are unable to issue a refund as we do not have the amounts paid and the codes of each items that you purchased.
October 2023 by MrsWYN-R
Popped into the M&S cafe for cuppa and a slice of cake mid-afternoon. Cafe very busy, managed to find an empty cleared table by chance. Many of the tables were piled high with the lunch remains from previous customers. Clearly not enough staff in this branch to clear and clean the tables which does not look good or create a good impression. Coffee was enjoyed by hubby and my tea and cake was very pleasant. Customers will be more inclined to return if they can find a clean table.
March 2023 by 227hazelm
The large cafe it used to be is now half the size, which is fine. But I was disgusted to see that everything is given using throw-away items - no real cups or plates or knives etc any more. What happened to "use & re-use" idea rather "using & chucking" for the sake of our environment ?
September 2022 by marionbD6446UU
I visited the cafe in Harrogate today with friends and was most disappointed. Other M &S cafes I have visited have served nice food. Today the food was terrible. Two lots of jacket potatoes were barely warm and two cheese and ham toasties were burnt as were the chips. This is most unacceptable and needs looking into.
May 2022 by Steve S
Called in about 2 .30, it wasn't that busy but long line waiting to pay was very slow, then after paying, the wait for the coffee was just as slow. Little choice in sarnies to. All in all a pretty poor show.
October 2021 by Gill O
After waiting in a queue for over 30 minutes we went to order the bacon roll as shown in the big poster just outside the entrance to be told it wasn?t available. Most if the staff stood around not doing anything and one order point open on a busy Saturday .
September 2021 by Bloke1947
Why is that M and S NEVER have enough staff manning their cafe areas. Lunch time and twenty in the queue but only TWO staff serving. Lots of empty tables but 15 minutes to get served . Food came out quickly and staff were friendly . We have visited numerous cafes in store and they all appear the same but no one ever comments or listens
June 2021 by Alan A
Bought a cardigan for my better half. Many quality clothes on offer & well presented. Nice people to deal with & smiles all around. Thank you.
