February 2024 by Sharon Robinson
5 star treatment by all of the staff who helped my elderly mum sort her account out and transfer data from her old phone to her new phone. All members of the staff showed her respect and time to explain her account and new Goggle phone. Fantastic. The female staff member who dealt with us 10 plus service. Thankyou for all of your help.
January 2024 by Darren Taylor
Five star service. Made the transfer to EE possible whilst on my holidays by giving me a SIM card removal tool. Top class service. Didn?t get his name but a class act nonetheless.
November 2023 by Tim Procter
Went to the Harrogate branch this morning 13th November 2023 and was greeted by Jack who was only too happy to sort out my sim card problem which I brought on myself I might add. He was polite and ran me through everything he was doing and I was leaving 15 minutes later fully sorted. 5 stars for Jack and the Harrogate branch, Well recommended.
November 2023 by David Broadbent
Extremely poor service
August 2023 by Michelle Rycroft
Called in today to do an upgrade on my husband phone . Spoke to Jack who was the epitome of knowledge and service. All explained very clearly and swiftly. Tried to ring the store later to book an appointment to upgrade my mums phone but couldn't get through which was disappointing!
August 2023 by Georgia Hudson
Excellent service! I've had to call in twice since purchasing my device in March, cannot fault the service and helpfulness of the staff. Particularly Ben (Who's last day was in March), Jamal (I'm so sorry on spelling), and a ginger chap with tattoos, who's name I didn't catch. But you're all doing a cracking job!
June 2023 by Fei Cai
the staff very cery helpful and friendly?escpeclly Riccardo ?helpsalot today thank you?always ee?the best
October 2022 by Andrew Greenwood
Very poor experience indeed, it would have been a zero if it wasn't for 2 members of staff & one of them who was very good, & gave good customer service ! There was a female member of staff who was dreadful! & I'm not one to complain but my wife was not given service that would come anywhere near even average!
October 2022 by Hannah Rhodes
Emily was an absolute star today. She is a massive credit to EE. Completely saved the day very quickly before I had to rush to the airport. Thank you Emily ??? ????
October 2022 by Anthony Harrogate
EE do not have coverage in Harrogate and they are rubbish
August 2022 by D Madaher
Came in to add my son to my plan. Ollie and Kate who was in training where great. They sat down and gave me the best options. Great service..will be going back when my plan is up for renewal.
August 2022 by Hardi Ali
If I could i would give them -5.They were very rude to me. They didn't care I felt like cancelling my direct debit and they never told when I came into the store if you sign upto the contract in store you can't cancel. So now I'm stuck with a company that has rude staff. They need to learn customer service better. how can ee have people working for them like this. Just a let down to ee. As soon as my contract is over I will be leaving straight away. The manger was very rude to. I phone ee and made a complaint and the woman was sorry about it and dealt with my issue straight away and said that the people in the shop are wrong in how they dealt with my issue.
August 2022 by Mary Walker
Dan was a great help sorted us out in no time at all, nothing was too much trouble and saved us a it off money at the same time
July 2022 by Andrew Wilson
Ok but long wait due to being busy.
July 2022 by Michael Dolan
Good customer service and very knowledgeable.
