December 2023 by Aman Islam
Workers are not helpful and very attitude
December 2023 by Ideh Bralama
I am in love with the support
December 2023 by Tristan Howdle
Staff at the Harrogate branch have really stepped up the game And happy to help, the online buying service is getting things turned around very quickly so had a few issues but was nothing to complain about as just a wrong gpu model sent (actually a better card than I paid for) but I was buying to compliment a specific build, so returned it and swapped for a game rock 3070ti. So far passed all tests.
November 2023 by B H
If you leave items with them to be tested don't expect a call back. The telephone prompts you to contact them via Facebook which again is ignored. Be prepared to make a second visit. Very poor communication.
October 2023 by Ilias Motska
Staff was friendly and helped me return a warranty covered item process was fast and tireless
August 2023 by Craig Nelson
I recently brought a laptop in store to sell and after the whole process of them testing the laptop to ensure the laptop is in full working order, I was offered a price under the condition I would replace the battery, which I did.Upon returning to the shop to hand the laptop in with the new battery, I was then informed there was a crack on the laptop so they couldn't accept it. Considering the crack (albeit very small) only affected the housing outside of one of the USB ports, which they tested and confirmed works! They still couldn't accept it. Not to mention the crack could have occurred during testing..Don't sell here, just sell privately, the experience will be less painful and you won't be told to spend money to replace parts to then not be offered anything in return. Photo of crack attached for reference.
May 2023 by Lycan
AVOID selling anything to this place. Shady practices and they undervalue items to the point of daylight robbery.E.g. they valued a fitbit at 5x lower than what I sold it for on gumtree and a Samsung Galaxy phone for 6x lower than what I sold it for on Facebook... even though items passed CeX's quality tests, were in original boxes and in 'like new' condition.I appreciate CeX is a business and needs to turn a profit but to offer FIVE and SIX TIMES less than market value (as that's what I based my asking price on)... it's obvious the owner takes advantage of people's situations and has NO respect for people/customers. Disgusting.
April 2023 by Cristina
AVOID selling anything to this place. Shady practices and they undervalue items to the point of daylight robbery.E.g. they valued a fitbit at 5x lower than what I sold it for on gumtree and a Samsung Galaxy phone for 6x lower than what I sold it for on Facebook... even though items passed CeX's quality tests, were in original boxes and in 'like new' condition.I appreciate CeX is a business and needs to turn a profit but to offer FIVE and SIX TIMES less than market value (as that's what I based my asking price on)... it's obvious the owner takes advantage of people's situations and has NO respect for people/customers. Disgusting.
April 2023 by KtmBoyMotoVlogs
Been back and forth with the same items. They don't check them properly and clearly sell some faulty, honestly need to go back again as this phone is the same as the last but just feels awkward as in there eyes theres nothing wrong when there really is. (UPDATE) been to york today lovely customer service made sure i was happy sorted my problem and did what harrogate failed to do and gave me the correct items and checked everything. Also polite and actually let me look at the phone myself and go out of there way to make sure me as a customer is happy. I advise you all to definitely go to york over Harrogate they have even said themselves they have had alot of items faulty from Harrogate brought back to them in york and the items should have never been that grade or passed. Please be aware and go to york if you can!
February 2023 by Andrew Green
Always friendly and helpful staff to help with making the best value for money against quality of product. Something we all need a little of these days.
January 2023 by P B
Far more organised than Leeds store, which I reviewed yesterday. I had a voucher to spend so I figured I would get rid of it after my shocking experience in Leeds. However, to my surprise the Harrogate store was very organised and tidy. The staff were friendly and were quick and efficient, all working hard as opposed to the Leeds branch, if anything they seemed understaffed. There was a customer who was being completely horrendous in the store and the way the staff dealt with him was commendable too, remained polite to the customer even though he was being awful to them. Didn?t catch the guy name who served me but he was a tall guy with a beard and had a few tattoos but well done for dealing with that guy! If I choose to use CEX again I will defo go to Harrogate and not Leeds
January 2023 by Charlie Colquhoun
Prices aren't the best, but service was good and it's convenient.
November 2022 by Steph Collard
DO NOT SELL HERE!!! They scam you. I took in my iPhone 8 to get a price. I was told that if I fixed the back of the phone (as it was smashed), they would buy my phone for £119. I went and got this fixed which cost me £30 which I thought was worth it. I then when back into Cex and was told I needed the lens fixed and then they would buy it for £93. So I went and got the lens fixed, which cost me £10 which again I thought was worth it. I then went back into Cex with the phone now having a new back and lens, but they told me there were other problems with it that meant they would only pay £32 for the phone. I just wanted to be done with all the going backwards and forwards of getting it fixed and just took the £32. I then went into the store again 2 days later, just out of curiosity and found my phone being sold for £200!!!! They completely scammed me!!! I should have just sold it online, I wouldn?t got a lot more than £32 for it.
October 2022 by Numb N.
You owe me money for an xbox controller as my xbox was advertised to have one but when bought charged me an extra £40 for a controller worst game shop
September 2022 by Jac Firth
They grade everything as grade B. Absolutely ridiculous. Started walking out the store and the manager said to the gent that served me that they grade this way and if they look when they test the item, the value may go up. The testers don?t look at the grade, they test the item only. This is the only CEX store that does this. Do not use!!
