November 2023 by Tom Rees
Rude staff, RIDICULOUS wait, never text to say it's there had to chase it and then they say they just so happen to be doing it now it'll be five minutes,,, 20 minutes later and only half is ready! Never have it all in no matter how long I leave it and I usually leave it five or six days. Needs new management to organise the staff
October 2023 by N Hutton
Urgent prescription, called 6 times no answer,phoned Co op to be told they are busy .now phone is constantly engaged,needed for appointment today and unable to speak to a human.
August 2023 by Sarah Cook
Consistently rubbish. Don't have the medication, are never open on time, unhelpful, offensive. Do not care about their patients at all. Shocking.
August 2023 by Deborah Meddings
Awful service .breech of confidentiality in my experience. They have a telephone .they never answer the phone .rude staff ?
June 2023 by Shantelle Williams
The WORST pharmacy I've ever visited! Shockingly poor customer service. Unhelpful. Not informative. Queues for days. Dirty. Flippant, rude unengaged staff. Advised of an allergy to the elastic bands they'd put around my items. Asked for the bags to be switched for fear of anaphylaxis, not one of them washed their hands. I'm now itching like there's no tomorrow! If I could have given zero stars that would have been my preference. Their saving grace was the one member of staff that cracked a smile and was friendly and polite and tried to address my concern.
June 2023 by Dominico Mucci
Nice small pharmacy built inside the supermarket. I recently went to go pick up Meds for my mum but they had a staff member missing and so took them 7 minutes to get rid of the first guy who wouldn't listen to them then when I got there they hadn't prepped the meds and said they couldn't get them ready due to missing staff. I'm wondering if they need another staff member to sort the issue out. Or be closed an extra half hour at some point to be able to prep the meds before they open. As once opened they are busy serving customers, the staff did their best and were very polite despite the issues.
May 2023 by Deryn Lloyd
It?s been horrific service here since lockdown. They really do not care how ill you are, will make you wait days for prescriptions the GP had ordered as emergencies. Rude, slow staff.
February 2023 by Chris Cooper
Ordered my prescription a week ago still no text message to say it's ready this is the 3rd month running I have had no notification and my inhalers and long term tablets have actually run out and had to go through and chase them up.
February 2023 by David Williams
Although reduced stock at present staff helpful.
January 2023 by Dan Swain
Absolutely shocking told meds were ready to collect got here and ivbeen sat 53 minutes waiting for them to get them ready not the first time either
January 2023 by Haseeb Zahid
Poor servicesDisrespect for disabled and special needsCold and inpolite attitude of pharmacistNot recommendedI ll be thinking of changing mine
September 2022 by Mory Morena
Actual opening hours
September 2022 by Tom Beardsell
Incompetent staff, lack of communication skills and complete mis-understanding of customer / patient requirements!!!Spoke to my GP at 8:45am via phone consult, told I need antibiotics for a chest infection I?d had for about two weeks, GP said they?d send the prescription through to New Park Boot Boots Pharmacy, Jenny Field Drive there and then. Fine I?ll go and collect after 9am, or so I thought.Arrived at New Park Boot Boots Pharmacy at 9:45am, told them my name and that I was here to pick up a prescription my GP should have sent through. I was told unless it?s an emergency prescription it?ll take the GP two days to send it to them, then three days for them (Boots) to get it ready for me.I told them it was not an emergency but it shouldn?t take a max of five days to get me some antibiotics, that was followed with, oh if it?s antibiotics then it?s an emergency. I said no one ever said it was an emergency. Two minutes later I?ve got my antibiotics in my hand!You can see why some people wait for days for tablets!!!! This Pharmacy seems so un-organised, there were two other customers waiting for prescriptions to be handed out, there were three members of staff I could see in the back shuffling around going from computer to draws repeatably checking through items and lists on packages, it took five minutes for one member of staff to come and see me on my arrival. I?ve seen them doing this before, their filing and organisation system must be flawed, it seems like every time they have to look something up they have re-check everything! Get a new system!!!!!!Worst thing is the member of staff told me they didn?t have my prescription from the GP without even checking, yet when she did check they did have it!Incompetent staff, lack of communication skills and complete mis-understanding of customer / patient requirements!!! I know many people that would have walked away after being told it?ll be a max five day wait, and come back after two or three days to find they could have collected on day one, but they?d never be told that of course! UNDERSTAND YOU ARE DEALING WITH SICK PEOPLE BOOTS, YOU HAVE A DUTY OF CARE!!!!
May 2022 by Bec
The WORST pharmacy in Harrogate. RUDE, unpleasant staff every single time. Honestly it?s like they have a gun to their heads. Need a crash course in customer service! They never have enough stock in. They have to order everything in which means you?re always waiting and then they don?t ring you to let you know it?s arrived. AVOID.
May 2022 by Oyelami Felix
Good service
