January 2024 by Hannah Ramadhan
During the process of my car being written off, the staff were so helpful in supporting me chasing up Aviva after they lost my car. Alton Cars Knaresborough rushed my car through as they were aware I didn?t have a courtesy car and kept in communication with me the whole time. When I had to collect my belongings from my car, they stayed open a little later for me to be able to get there and even helped me find a new car at a local garage. The team were so kind and understanding and helped me get back on the road super quick. They couldn?t repair my car (understandably) but I have faith that if I did need repairs they?d have helped me out massively. 1457
November 2023 by Rob Ormiston
Friendly, knowledgable staff, car ready when I was told it would be and returned immaculate. What more do you need?
October 2023 by James Staff
My car was repaired here via the insurer and the work that was completed was excellent. We had a few issues with drop off but I?m pleased to say these were resolved quickly, thanks to Sam for this, I did appreciate it ?Service: Body & Trim
July 2023 by Emma Smith
Reading these reviews I?m terrified of getting my car back.Luckily I took dated/times pictures of the whole car including a video and videoed it going on to the recovery truck.Any damage on my car will be reported to trading standards because every inch of that car was documented including mileage and a FULL tank of fuel.They are definitely useless at keeping you informed and it?s been 5 weeks they?ve had my car. I think people need to take before and after pictures when their car goes into this garage go viral if the workmanship is poor, show the damage, fuel usage, miles ect.Services: Steering & suspension repair
May 2023 by Lawrence Smith
Absolutely shocking half of the repairs only done more damage to the vehicle then went in and saying it wasn't them 2 and half months for a dint in the bumper do not recommend or auxills
December 2022 by Becca Alcock
Fantastic customer service, had all of my cars repaired here when needed, most severe work needed when I was in an accident. No complaints, would recommend 100%. No hesitation to ring them when I need help. Thanks Alton cars!!!
November 2022 by JAFL Barr-Shields
We used Alton cars (Via our insurer) to repair some pretty hefty damage to our vehicle and am very impressed by the outcome. The repair itself was perfect - the panels, paintwork and glazing look factory fresh - but more impressive was the attitude of the staff. After the original damage was repaired, a further tweak to the glazing was needed. When the insurer determined this further work was not covered by our policy, Alton fixed the issue at no cost to us. They didn?t need to do this, and took the £££ hit just to have us drive away as happy customers - well impressed!Service: Body & Trim
November 2022 by Steve penistone
On contact with this company to get my mobility car repaired 3 failed appointments on them coming to see the carWhen I complained I was told? your a mobility customer it?s not as though you have anything better to do is it?How rude this company isThank you for your replyIt was your own people coming I was told they phoned in sick ? more lies?And no comment on the insultsPathetic company
October 2022 by Gill Mcvey
Highly recommend the customer service. Body work repair done a couple of weeks ago and noticed some buffing marks, rang to ask about it, got me straight in, Anthony removed the marks and every single other little scratch and scuff on my vehicle while I waited AND made me a cup of tea! Could not be happier!Service: Body & Trim
October 2022 by Sharon Robinson
Want to be as positive as possible. Lovely people there but there's an exceptionally long wait for the repairs, which were well done. Just wish they answered the phones, but responded well to emails and went the extra mile for me. Very Happy
September 2022 by Emi Collin
Toxic masculinity. Really disappointed with the quality of customer service. No-one was at reception (explaining why we had to come in person and not talk on the phone) and others could see we were there, but they clearly thought it was below their paygrade to see to us. We were polite to them and gave their lack of knowledge about the 'lack' of progress of our car the benefit of the doubt. By the time we received the car to drive we had felt patronised, snapped at and as if it was offensive to be there.The person helping us was rude to my mum and he knew it, because of that, this place has one star.Cheers.
September 2022 by steve rees
Best service you could wish for. Outstanding from start to finish.Experianced and professional staff and only to pleased to help.The repairs were amazing, came back to me like new.All concerned were so friendly and I received constant updates ,the communication was at its best.I couldn't rate this company enough.Thank you for everything.
August 2022 by jo rodgers
disappointing repair and little attention to detail, poor quality of work. Despite taking the vehicle back to them for remedial work following a dent repair they didn't really do anything more that pay lip service, Quality work is not their strong point, With hindsight my wife should have taken the car to the York Depot and not bothered with this Knaresborough depot at all, this local depot is not An AA Approved repairer and one can understand why just no pride in their work at all, perhaps whoever overseas this local depot should consider staff changes , SLOPPY WORK, avoid this place if at all possibleService: Body & Trim
April 2022 by David Hearn
Excellent service from the team here. I needed a courtesy car while mine was being repaired, as a holiday was imminent. It was all set up and delivered within 48 hours - holiday saved! My own car is now back in my hands. The repair is seamless. Cannot tell it was involved in an accident. I'm very happy with the result. Accidents are an upsetting fact of motoring life, but Alton Cars definitely took the sting out of the experience. Thank you.Service: Body & Trim
January 2022 by WEBUYSUPERCARS
Sorted out the repair of our Audi Door lock at very short notice when no one else even replied to our requests, very fair price, polite professional and friendly service. Happy to recommend and use again especially after viewing the immaculate body shop.