August 2023 by haydankids123
24 willow way. Owner mr John e turley do not go here it was absolutely horrendous the van was dirty and full of mold very nasty man. My children were poorly after stopping her it was the worst I?ve ever seen
August 2023 by E4048MLja
The most horrible place l have ever been to. The sofa was dirty with marks on them, the toilet was dirty and just 1 toilet paper for a family of more than 5. During the time of booking we were assured that wifi will be available, unfortunately there was no WiFi, to make it worse there was no good next work to use personal phone data. More than a thousand pounds wasted to stay in a horrific place like that from Monday to Friday. The curtain was thrown apart. The children couldn't watch anything meaningful. The staff at the reception was so rude, disrespectful in speaking to customers. I will never come here again, l and my family would rather go outside of the UK than to come here, even if it cost more. What a nightmare.
August 2023 by AndyF563
Second visit and again was a great family holiday. We had a sea view caravan in bay view and we were close to the main reception and a 20 minute walk from the lakeside complex. All the activities we did were superb except the nature trail where the guide didn?t turn up but hey ho. The evening entertainment was good if you could get a seat I would say the lakeside swimming pool was so much better than the splash pool equivalent in the main complex and tbf both need a little bit of an upgrade. The beach is a great place to visit and on site the super market is well staffed as are the chicken place and the other fast food outlets. The lakeside restaurant was nice enough if a little pricey and the lakeside bar area definitely needs more staff at times. The activity staff were really good with the aerial adventure and wall particular highlights. We will deffo be visiting again and would recommend it to anyone with families of kids in the 8-10 year old range.
August 2023 by Roam33230764448
Nice location and good parks, downside.. Mash and barrel, poor quality food and bad mannered staff. Over priced for the amount/food quality. Only 2 people taking table orders as well as serving the food. They missed items off our order and said its been sent to a different table! Didn't clear plates once finished and never asked if everything was okay with our meals! Fish shop/burger King ect.. Rude staff yet again, no manners and certainly they are not interested in serving or working there. Entertainment pass (WASTE OF MONEY) kids Entertainment was poor, price for drinks ridiculous .. some days the bouncers on the door asked for passes and others they just let people past without a pass! Rude door staff. (You only need the pass for the two Entertainment rooms and swimming) everything else you don't need a pass. Caravan- Can't fault anything from our accommodation apart from cleanliness --dust everywhere -two broken blinds - dirty bin in the kitchen - broken shower pipe that sprayed water allover when the shower was on. There was 4 adults and 2 children, they gave us 2 towels for the entire 4 days! Between the 6 of us. (Asked reception for more they never brought any) On the upside it was lovely weather and nice caravan site. (The beach is a good 25 min walk through grass and a a woodland to get onto the beach, also alot of stones and pebbles)
August 2023 by Binkie13
We booked a private caravan which was really good so cant comment on Haven owned ones. The site is generally kept clean, is pleasant and well maintained. Quite a walk to the beach if you are not mobile. The shop is well stocked unless you want something healthy, then forget it. We bought Haven Play passes which for a large family was alot of money. I wouldnt bother again because they are a rip off. We only managed to get one swimming session, every thing has to be booked weeks in advance to get anything at all. We went to the entertainment once, that was enough, couldnt face it again. So we paid over the odds for nothing really. Except for swimming everything is extra , generally £10 each and has to be booked. Talk about fleecing as much as they can from folks. Ok if you have one child perhaps, but not 4. We had a meal at the Lakehouse which was good, the staff were overworked, stressed but very pleasant so well done them. The food was good.I would stay here again but would say dont bother with the Play passes unless you love overcrowded swimming pools and know what you are doing weeks in advance. Haven give the impression you have to have the passes bought as soon as you get there, you dont, you can buy them there BUT you prob wont get anyswimming at all. Filey is a short drive away and a really excellent resort for the whole family.
August 2023 by johnjayus
Had a great week at primrose, I personally think the entertainment team did a good job always positive and welcoming. Yes the hygiene could be better and entertainment might not be up to previous standards for some but hopefully haven will listen to complaints and correct this. But for people who let a overflown bin or are offended by the level of entertainment ruin the holiday then I think they need a moment of self reflection.. My only one disappointed was on the main park they ry do need some more wood chipping down after a thunderstorm half of the park was unusable because of all the water on there.
August 2023 by kayleighw962
We have always enjoyed our stay at primrose valley, plenty of things to do on site however, this year has got to be the worst for evening entertainment. We are highly disappointed as we have been coming for the last 10 years the entertainment has got worse over the years. When we first started coming the shows were excellent ie ABBA tribute, Jessi j, comidians this year was just the haven entertainers trying there best to make a show which was highly disappointing this was in the live lounge. we then decided to go into the show bar to see if the entertainment was better which again was disappointing they had a George ezra solo singer which bored me and the rest of the audience. I feel like they has been major cutbacks on the funding which Is having a major effect. Also the play passes have increased in price and the alcohol and soft drinks are expensive therfore if we visit again we may not purchase the passes as it is definitely not value for money.
August 2023 by Babycatcher7
Family holiday with two older teenagers. Overall we had a great week. Private rented caravan so can't comment on the Haven ones. Lovely well set our park which captures that holiday feeling. Really expensive for food and drink but to be expected, some good deals in mash and barrell but definitely more of a canteen experience. My husband and daughters did the target shooting and lovely guy worked in there. They also did the ariel climb and again staff welcoming, helpful and engaging. Lovely that there is an outdoor cimema area... be good if there was a movie schedule. Filey beach beautiful and easily accessible. Nearby Flamborough and Bridlington were lovely. My biggest gripes around the park is the public toilets. Totally understand that guests can be messy but for the week I was there at least half of the cubicle doors dont lock and often had no toilet paper. The toilets on Filey beach were in better condition! This is a safeguarding concern when children using the toilets and people able to walk in on them, also made queueing longer as people waited for a lockable toilet or waited for paper! Also every single time we found a table in the evening entertainment we had to clear and clean it Slow to collect glasses in and people frequently left their takeaway boxes etc on the table as there only seems to be one bin in the venue. Security always very visible in the evening venues but not at all intimidating or over bearing, made us all feel safe. The table service app is great! Been to Haven about 8 times and must say we struggled with the evening entertainment this time, it has been better. Would definitely return but cleanliness could be better!
August 2023 by danie_l50987
We stayed in a silver caravan with a sitting area outside. The caravan was spotless and couldn?t have been any nicer. The lake house is the place to have a meal as it is a lot nicer than the mash and barrel. The food was amazing and the swimming facilities were very fun as it?s suitable for family?s. The entertainment on a night was very busy and every seat was taken so we never bothered to go in there again. The staff were all friendly and the activities were amazing like archery and shooting. The arcades are very good but I do recommend cashing in your tickets in before the last night of your stay.
August 2023 by 551elainej
I love Primrose Valley the area the beach the facilities but this was the issue. I booked to take my three grandchildren the first week of the school holidays and chose a silver caravan at a cost of nearly 900 pounds Monday to Friday. I paid the extra money to choose my own area as I like it down by the lakehouse (DO NOT FALL FOR THIS) On arrival I walked in to the most shabby dirty caravan I have ever been in. The doormat was absolutely filthy covered in dirt and hairs. The curtains had random tie backs here and there a filthy stained seating area , heavily stained bedroom carpet and the tiniest balcony you have ever seen with a tiny table and two chairs ( there were 4 of us.) The cutlery drawers were an absolute joke , one spoon, no teaspoons, three knives, two forks, no scissors, no knives to cut a sandwich nothing. I did my best not to look disappointed in front of the girls, we spent very little time in it. Watching your granddaughter eat cereal with a fork on day two was a joke. I went to reception, absolutely no interest whatsoever was I wanting a caravan with cushions and rugs the sarcastic receptionist replied. Later that evening after returning from the show I tried to chase more cutlery, no reply, tried next day no reply , no reply to park security either . Shutting help on reception in the main school holidays at 5 is unacceptable. I Gave up, we ate out for every meal. Anyway I came home and sent a detailed report to Haven I even enclosed images. You guessed absolutely fobbed off didn?t answer my points, not their fault, even welcomed me back. Haven get your act together, you?re robbing people. The staff are fantastic everywhere I went massive shame for the business and the future it never used to be like this.
June 2023 by colin cooper
very friendly service thanks very much Buddy ?
January 2023 by Tammy B
My go to! Not only the closest to mine but always super friendly. Always happy to help. Can get the basics from the shop which is always a bonus. £1 for air thought which is ridiculous but other places are similar.
November 2022 by J
Excellent customer service and good facilities
July 2022 by Justin Hanson
Paid £1.98. for desiel cheapest around at the minute
January 2022 by Rose Baker
Always friendly staff and decent price for petrol.