March 2024 by Hallie
In the NHS?s quest to waste time and money on utter rubbish instead of actually improving quality of healthcare and appointment availability, they?ve introduced a new online-only appointment booking system. This makes appointments almost completely inaccessible to any elderly person trying to book an appointment, and has also removed any possibility of booking a same-day appointment. Even the doctors don?t realise how defunct this system is. I was told by my GP that my appointment date was far too late (over a month after I brought up the issue), and that next time I should ring up and get a same-day appointment, but you literally physically cannot get one at Filey Surgery when receptionists respond to every phone call with ?appointments can only be booked online?. Get a grip and change your appointment booking policy, or you?ll end up with your patients dying because they cannot access care.
May 2023 by Claudia Vicars
If you can actually get to see a GP at this Practice then the quality of care is generally speaking very good. It is just a great shame that there are so many members of the Practice Staff who are far from helpful! This is most definitely NOT a Practice that I would recommend for this reason. This is by far the worst surgery at which I have ever been registered. There appears to be a distinct lack of focus on the patients!! Avoid!
March 2023 by VICKY EVANS
Don't miss a call back from surgery otherwise you will have to go back online & fill in long questionnaire again to start new process.Ridiculous!
November 2022 by K
I?m very grateful for local medical care. In person appointments when needed and convenient telephone appointments when appropriate. Reception staff are efficient and service-oriented. How they keep smiling is beyond me. Nurses and phlebotomists are also professional, advising clearly what to expect and how to obtain results.Clean facility, to include toilets, and lots of clear signage.A genuine ?thank you? to all team members.
November 2022 by Sally Dear
Excellent surgery with friendly support- thank you
November 2021 by Stephen Lumb
Worst ever staff ignorant duty off care non existent a terrible practice should be ashamed do not give a dam about peoples health .
November 2020 by Daniel Parker
Absolutely shocking and very unpleasant receptionists they all seem to have a very big stick up there............
November 2019 by Paul Howard
Visitor on holiday. Turned up at 8 and was seen at 3 same day. Diagnosed and given prescription within 15 mins. First class service.
November 2019 by pamela howgego
Everyone is very frendly & helpful
November 2017 by jono agincourt-trafalgar
Am hoilday here seeing family saw me today due to infected mouth excellent friendly service brilliant
