December 2023 by Dave Leen
Just picked up an ?underpaid item? from the Coulby Newham depot. A Xmas card WITH a Royal Mail stamp on it.It weighs 1.2 ounces, 36gramsIt is 8inches squared, 20cmPut it through my letter box with 2 1/2 inches to spare, 6 cm.It cost me £1:50 to retrieve it!The postcard notification you put through my letter box wasn?t much smaller than the card!!!!The effort & workload is exactly the same?I only retrieved it because I recognised the writing was from a good friend.UNHAPPY?? You bet??This is totally unjust, & highlights why people would rather over-donate to charity than give business to the Royal Mail. I have bought my last ever Postage Stamp.Dave Leen
December 2023 by Michelle Davies
My regular Postie is fab. Never any problems with parcel deliveries. With anyone else, they claim to have 'tried' to Deliver. But i work from home and don't even hear a knock on the door ?? I update the Deliver Notes to advise an alternative location, but they don't leave it there ?? Just hoping my usual postie returns as my Christmas gift deliveries are getting stressful now !
December 2023 by Lauren Wilson
opening times are terrible. never used to be this bad!!!
December 2023 by Jan Turner
I have been waiting for a signed for delivery, which when zi look on Shop and senders websites it shows there have been 3 attempted deliveries. I have received one card showing an attempt delivery and I tried to arrange for it to be sent to Nunthorpe station post office. I have heard nothing since. Sender website says it is at Coulby. No info from Royal Mail. Appalling service.
November 2023 by Sue Morgan
?Service? is an absolute joke
January 2023 by Gordon Farrel
Missed parcel delivery yesterday - informed by tracking site that it would be delivered today (30/12) and that I could specify a ?safe place? if I was out when it arrived. I did so and the delivery driver ignored it and took the parcel back.I checked the website for the (Coulby Newham Delivery Office, Ridgeway) office opening times which stated open until 5.30. I arrived at 4.40 to find the place locked. Pressed the intercom to be told by a female employee that ?we?re closed?. I said that the website says 5.30, and she replied, ?it?s wrong, should say 4.00, and there?s a sign on the gate says 4.00 closing too?. Absolutely useless Royal Mail!
January 2023 by Glynski McFlynski
Open Saturday 9-5? No it isn't, thanks for the wasted journey
December 2022 by Alle s
Recorded my post man posting the card through my door with out knocking and to add insult to injury he didn't even have the parcel in his hand...no intention of delivering luckily I have cctv so it's been reported
December 2022 by Salle
Recorded my post man posting the card through my door with out knocking and to add insult to injury he didn't even have the parcel in his hand...no intention of delivering luckily I have cctv so it's been reported
October 2022 by Darren Bradford
Turned up tonight at 17:00 to pick up a missed parcel and the place was closed.... however, the Sign on the gate stated closing at 18:00.They'd carded my door, even tho I'd left a note on the door stating its ok to leave with my neighbour.Very poor service, I gotta say....
October 2022 by ian oldham
Never open...Best option is Amazon these guys are dinosaurs..
September 2022 by C Walker
Whenever I go to see Dave in reception at the sorting office Coulby Newham to collect a parcel , its fast & efficient & friendly. Im always impressed !
August 2022 by ian johnson
Just been to collect my parcel which was returned to the depot yesterday. Checked website for updated times. All good. Arrived and there is a notice saying the staff are on strike with further days of industrial action planned. UPDATE THE WEBSITE.
July 2022 by Kevin F
Rude staff, one female is either deaf, or thrives to talk over you continuously and aims to be the most unhelpful person known. Then tries to get your back up. How this place is still running is beyond me.
June 2022 by HexterTheJexter
Very Helpful friendly Staff.