March 2024 by David Tovee
Very poor customer service.This is a cheap opticians, which is OK if that is what you want.I had to keep returning to the store due to Specsavers issues but I had to ask for an apology as it did come naturally from the manager.The the process of supplying glasses to the customer works it's fine, but if it goes wrong, for me, it was handled badly and the staff know this but it seem like it was always someone else's fault.
January 2024 by Russell Crawford
Great service for me
December 2023 by Hayley Morgan
Really helpful and welcoming! Had a great experience and so happy to have moved branches as had issues in the past from another store.
September 2023 by Andy Taylor
First time since lockdown that I've had an eye test. Have previously used other opticians in Norwich but was very pleased to choose a local branch here in Wy.ondham. Easy to book, friendly staff and lots of good advice offered. Would I recommend, yes and would I use again yes too.
August 2023 by Shaun
Nice friendly helpful staff
August 2023 by Chris Thatcher
First visit and found them very professional, will definitely be back.
July 2023 by Nicky Loades
Excellent service, friendly staff, informative ( particularly with me being a layman!) Machines used by optician impressed me also. No stone unturned.
June 2023 by CJ Smith (Jess)
Friendly, helpful and quick.
June 2023 by David Cannon
In the Wymondham Specsavers branch my experience was some good and some bad. Although the optician that I saw was good I feel that the strength of the lenses prescribed were to strong. The member of staff that I saw after having my eyes tested was not helpful and showed no interest in me. He also did not tell me about the 2 for 1 offer on my long distance glasses and it was only when I went back to complain about the strength of the lenses of my short distance that member of staff pointed it out to me.The first frames that I ordered cost £69 but I found these to be poor quality. The glasses were constantly sliding down my face and the hinges became very loose in a matter of days. So on my return visit I explained that I felt the lenses were to strong and that the frames were a bad fit and poor quality. The member of staff that I saw on that day was much better and took time with me unlike the first one. Between us we decided to upgrade the frames and lower the strength of lenses.On my third visit I was looking forward to pick up my new upgraded glasses only to be disappointed when I was met by the same guy I first saw who wasn't helpful and showed no interest in me. He asked me for my old glasses so that he could put the new lower strength lenses in. I told him that I had upgraded my frames and I am here to pick up completely new glasses ( frames & lenses). He looked at me confused and then said that only the new lenses have been ordered. He then asked me to go and sit in the waiting area. After about 10 minutes had passed I decided to find out what was going on. So I got up and found were he disappeared to. I asked him for an explanation which he replied "your frames wasn't ordered but luckily enough we found some spares so just give me a minute whilst I click the new lenses in".I said to him that I was not happy with this service and wanted a refund.
May 2023 by sid elsworth
Had a couple of adjustments to be made but all done with courtesy and politeness by staff.
April 2023 by Ken McGowan
Great opticians lovely staff well presented
April 2023 by Peter Blake
Good job &good people thanks
March 2023 by Eileen Flowerdew
Lovely service. Pity about the wait
March 2023 by Marion Ward
Good service
February 2023 by Graham Hall
Speedy friendly service, relatively easy to book appointments. Convenient central location.
