November 2023 by Jo H
Fantastic service of crown emulsion paint purchased for my new beauty salon. Very happy.
October 2023 by Jake Murray
I've been to Wickes Thetford several times and I thought it was a reasonably big shop with a lot of products to suit all home improvement projects. I've found the staff to be lovely and they've always been very helpful to my enquires and I appreciated the paints I was being recommended to buy, it's such a wonderful colour and I found this to be really high quality.
August 2023 by Deborah Benton
Today visited Thetford store. Several staff I asked for a specific item and a finger pointed down there on the right. Needed further advice and all staff around 1 shelf deliberately not making eye contact. So I'll take my money to Norwich where they are helpful and have excellent customer service skills.
August 2023 by Lou Buck
Brought 2 internal doors delivered week late so returned them with delivery driver only 2 days later re delivered left outside on doorstep where they still are 2 weeks later I phone customer services everyday who are rude and unhelpful the delivery company xpd have no number to ring even wicks can?t so they sayStill waiting for a manager to call 72 hrs they said now 2 weeksawful service never will I use wicks again think twice before ordering glad I didn?t order my kitchen from them I will be looking elsewhere3rd aug doors meant to be collected and once again they still sit there so wicks if you read this maybe you should get this sorted
July 2023 by Corrine Nicholson
Couldn't find plug for sink.Didnt ask 4 help but staff at time asked if we needed a sink plug and offered to get us one.Which she did very quickly. Great service.
June 2023 by ziox
Good place and not bad prices for your DIY items and home improvements would recommend for local residents
June 2023 by Rob Atkins
Good selection of building materials and helpful staff
June 2023 by Logan
Good place and not bad prices for your DIY items and home improvements would recommend for local residents
May 2023 by Minx
Really lovely bathroom design consultant, however installation team completely useless, arrange to survey the bathroom twice, first person arrived on time however specialist works were £3k more than the original quote so clearly the quotations are way off, and then they said a second surveyor was supposed to turn up, made arrangements then changed their mind, I had to chase repeatedly till eventually I gave up, contacted Wickes Thetford twice via phone plus numerous emails, complained via their online webform to which I had an automated response saying they?ll make contact within 72hrs! No surprises there because no contact made. Eventually another phone call demanding a full refund!! So all in all, a complete waste of two months for nothing! Avoid at all costs because the price and timeframe they quote will not be honoured
May 2023 by Leigh Toller
It?s convenient and priced competitively and the trade app is great ?
May 2023 by Mel R
Really lovely bathroom design consultant, however installation team completely useless, arrange to survey the bathroom twice, first person arrived on time however specialist works were £3k more than the original quote so clearly the quotations are way off, and then they said a second surveyor was supposed to turn up, made arrangements then changed their mind, I had to chase repeatedly till eventually I gave up, contacted Wickes Thetford twice via phone plus numerous emails, complained via their online webform to which I had an automated response saying they?ll make contact within 72hrs! No surprises there because no contact made. Eventually another phone call demanding a full refund!! So all in all, a complete waste of two months for nothing! Avoid at all costs because the price and timeframe they quote will not be honoured
April 2023 by Karl Peterson
Generally when we need DIY materials, we end up gravitating to Wickes. It's a combination of price and quality that suits our pocket. The reason for this review however, was to draw attention to the service we received from Stefan (sorry didn't get his surname). He came out to open a second till, due to a small queue. He answered our questions with patience and good grace, even though I suspect he just wanted to help his colleague clear the queue. He went on to assist us with a bespoke paint mix, and yet more questions. His customer service and obvious passion for his work were noteworthy - well done chap. You made our shopping experience a pleasure...
December 2022 by Christopher Shaw
I rated this one star but actually it should be no star. Extremely poor service from Wickes trying to get a small bathroom installed. Quick to take your money but not so quick to deliver the end product, I mistakenly assumed they were experts in this field. My advice is to find another company to spend your money. It?s a shame really but I don?t think they care anyway.
October 2022 by Brian Wright
Good all round DIY shop and building materials. Staff very knowlgeable as well.
September 2022 by Andy Brazell
Went and picked up a 3m work top with a disabled lady and not one person offered to help me get it in the car so a disabled lady was left to try and help shame on you wickes
