January 2024 by leigh norman
Unprofessional.
December 2023 by Tri Si
The pharmacist on duty at 5pm 1/12/2023 was most abrupt and impolite. I would avoid him !!
October 2023 by Nathan Graham
I have called everyday for the past 2 weeks, all at different times of the day, and they never answer the phone. If you need prescriptions and can't get to the pharmacy to find out if they have your medication before you get there... then I would not use this pharmacy!
June 2023 by Dale Doherty
Tesco Pharmacy - I?m a stroke victim and the staff would not help me . Please read on:I had to make a 100 mile journey to see my Mother who has lung cancer and wasn?t feeling particularly well. On my journey to Norfolk I realised I forgot to bring my tablets for my stroke so I stopped at the TESCO pharmacy in Thetford and provided my prescription to a staff member and I explained I forgot to bring my tablets. Even though I had my prescription they showed no concern at all. I was told this prescription doesn?t cover Norfolk only Essex.I then suggested for them to make a call to my pharmacist in Essex to verify everything - NO they can?t make a phone call so if I dropped dead at time they would walk over me. Very unprofessional staff. They also mentioned I would get the same answer wherever I went . That reply was total nonsense , I visited another pharmacy who were very courteous and showed a lot of empathy they called my pharmacy in Essex to verify everything and gave me my tablets. To conclude Tesco Pharmacy in Thetford : VERY POOR SERVICE - EDUCATE YOURSELVES - BE MORE HELPFUL AND UNDERSTANDING.
March 2023 by James Tanner
Had a very rude woman speak to me in a way that reflected my whole experience at Tesco pharmacy Thetford. I waited while three staff members just stood behind the computer chatting and when I actually got served I was grilled to a extent where I started to feel uncomfortable. When I was asked a question and then I replied, I then received a snappy and rude response as I didn't seem to give the right answer. Will not be going to Thetford pharmacy again!!!!
August 2022 by Sean Bennington
Very helpful , when I needed them the most
June 2022 by Sham Taylor
Sent by Bury hospice to collect end of life meds, only to find they are closed for lunch! Website says 8am till 8pm....not helpful!
April 2022 by Meg
Extremely rude pharmacist, called ahead, was told prescription was ready but when I showed up was patronised and told it was not
February 2022 by Evita Deice
It takes one unpleasant customer service assistant to ruin it all for me... I was a loyal customer for a long time. Long before this rude lady with dark brown hair started to work there. Every time I would come to collect my medicine she made me feel so unwelcomed, her annoyance is just too much. Unfortunately, I do not know her name. I changed pharmacies.
November 2020 by Hayley George
Staff always very helpful and polite, seem caring enough to stop for a couple of minutes and help you
November 2017 by ruth manito
Always pick up prescriptions here. Staff knowledgeable about drugs and helpful.
