January 2023 by Mr. Sunny
It's a good place and has very attentive people in customer service.
January 2023 by dee renwick
Fantastic staff
December 2022 by Mike Holbrook
Fine for us good and helpful counter service but only 1 position open so queues quickly build up.
November 2022 by Denise Whiting
Living in Lakenheath and I have had no post for over two weeks - the phone number quoted on the website and inquiries does not exist (01842 756830) - can't get hold of anyone
October 2022 by Ashley Mills
Yet again another week goes by with no one from Royal Mail Thetford being bothered to deliver mail to the Kings Fleet estate. We?ve lived here over a month and have had three visits from a postal worker. I shouldn?t have to be driving to the delivery office each week to collect mail because Royal Mail can?t be bothered to send someone to deliver to these addresses. Even guaranteed next day parcels are not being delivered, including diabetic medication that needs to be put in the fridge. Absolute joke of a company. How about instead of paying out millions of £££ to your shareholders, you invest in paying your staff a better wage and employing more staff so that I actually receive the mail I?ve paid for? SORT IT OUT.
October 2022 by Quinton Krueger
Never updates their opening hours. Been here on multiple occasions to find them closed. Just wish they could follow my additional delivery options if I'm not in. Or deliver parcels at times when people are in and not at work.
October 2022 by Jayne Morgan
Not usually busy. Can park close by. Staff very pleasant
July 2022 by crayzeewhorse
Absolute joke of a place... never open when it says it is, has half day on a Monday and now they've gone home early because of the heat.... wish I could go home cos the suns out, so what 90% of the working nation are doing and drink some water, you're customer services/facing providing a service, I've seen other couriers out and about, they're still working at their pickup places but I suppose they like to keep their customers happy.... so now I have to waste more diesel driving back to the pick up tomorrow.... if they're open
May 2022 by O
Living for a decade already in Thetfrod have seen Royal mail post office service changing with the time and quality going down hill with the services they provide and to this day. Lack of staff and very rude really, if would have a choice definetely would not use again.
January 2022 by Davie M
Incapable of putting a small envelope in my letterbox, cannot collect due to the office being closed before and after my shift at work, unable to deliver to the place I work and closed on my only day off so my mail will be returned to sender, good job
June 2021 by Sim shopper
A day few months ago same DAY for both parcelParcel 1 - delivered 9.00. (GPS CONFIRMED)Parcel 2 - Attempted delivery 9.02 (No Card) (GPS NOT CONFIRMED)2 mins and i wasn't in Typical No GPS on the dodgy parcelSomething a few weeks ago same day for both parcelParcel 1 delivered (GPS CONFIRMED)Parcel 2 Delivered (It wasn't) (GPS NOT CONFIRMED) (NO CARD).What again!!! No GPS on the dodgy parcel that didn't arrive?Bit like the time when sorting office said we delivered at different times due to package comming in at different times.I said what 4 minutes difference between parcels and you sent van out before 6am to deliver. Are you even looking at my tracking.If you going lie at least give a good one.Anyway all is well complete incompetence is hard to cover up i have been provided with re-deliveries now customer service main line as admitted fault and too many discrepancies.Awful cover ups and lies just to not pay for you package they have lost.Pay extra 50p and get next day with DPD at least they take photos of the door.
May 2019 by James Tanner
I rarely have to use the post office. But when I did I found the staff very helpful and friendly and the service was excellent.
January 2019 by Uzi Wei
Always late deliveries, a 48h parcel will take a week to get to your home. They steal or lose your parcel sometimes. The postman doesn't even bother to knock in your door if the parcel doesn't fit in your mailbox and they just walk away. Very disappointing, a shame to call themselves Royal Mail.
October 2018 by Enlighted Watchman
Great service
February 2018 by bobby Hunt
Great service
