February 2024 by Corrine Nicholson
Can't trust opening closing times.Not enough staff very often only 1 person.Always queues and the place looks a total mess.Very dirty and looks so unorganised.Been a disaster since all the changing over and not being part of the back post parcel delivery department.Last lot of staff said before the change that this post office was shutting and rumours of moving to the old Argos but that was some time ago.Who knows what's happening in this town anymore.People have said St John's way post office is very good and great service also they seem more up with pricing of parcels.So 5 stars to them*****
February 2024 by Sweet Caroline
One server. 9 people in queue. What a joke. One customer alone was 15 minutes at the counter and one customer was turned away as the bar code wasn't working and server was trying to scan it for what felt like forever. My parcel barcode scan took about 4 attempts. I thought I'm not going away and coming back again as this is already the advice d time I gave queued for this parcel. I hate coming to the post office for this very reason. And it was so hot in there I thought I was going to pass out. I had to step outside at one point. I had to take off my coat and scarf. The waiting times are just ridiculous with only one server!
December 2023 by Jo Holland
Card put through the door today saying sender hadn't paid enough postage. Card was dated 28/11/23 today's the 4th. Couldn't collect it as you can only do this between the hours of 08.00 & 10.00. When went inside to explain the situation was met with huffs and rudeness. Was told if you want your letter you will have to pay the amount on Card (absolute joke) wait for it to be put through the processing system AGAIN for them to attempt to redeliver it all of which will take a further two weeks. All they needed to do was walk a 100 yards and they could of got it.
December 2023 by Celia King-Eley
Queues exceptionally long and only one cashier open.
November 2023 by Denis Deatlev
Absolutely rude and irresponsible people working here. Manager is away so there is no one to deal with these clowns. Refused to hand out my parcel because they can?t find it on the system because ONE OF THEM TYPED THE NAME OF THE RECIPIENT WRONG. Even though I had an ID and it was the same person behind the counter who received the parcel (from my proof of delivery) I wasn?t given the parcel and faced the most stupid and rudest behaviour in my life.These people deserve to be fired and sweep streets so they never interact with customers.
November 2023 by Rob Brett
Always polite and helpful staff. Sometimes there can be a wait often only one or two workers. Internally does look a little dated and needing one tlc but does not impact on service.
October 2023 by Jake Murray
The Thetford Post Office was where I needed to go for any of the parcels for those dreaded "Sorry you were out" sent by Royal Mail. I've always found this place to be a little understaffed but I got my parcels every time and they were good with me. I do know there is a passport and drivers licence section so you can get that sorted. They also sell envelopes here too which is handy for those last minute cards!
October 2023 by Fi
I use the post office almost daily for my work and I always find the staff friendly, helpful and efficient. They work quickly and I rarely queue for long. Great Post Office branch.
October 2023 by kia wilson
Amazing service from the whole team! Nothing is ever too much of an issue here at Thetford Post Office. Always going above and beyond to help, especially Amanda who helped me with my passport after getting confused.
October 2023 by Stacy England
5* service whenever I go. All the staff are very friendly and approachable.
October 2023 by Adrian Barber
Staff were awesome and nothing was too much trouble.
October 2023 by Tim Edmunds (Tim)
Possibly the friendliest Post Office in East Anglia, or even in the UK!
July 2023 by Sharon Chapman
Always friendly staff, can be busy at times but that's how it goes. Shout out to Mark who is always polite and happy.
May 2023 by joanna appel
Very good quick serwis
April 2023 by gabriela fialova
Collection point for parcels and others changed their opening times.
