January 2024 by Stephen Dawson
I?ve been with Bank for about 33 years. They?ve always been very kind to me and helped me out as much as they can. Excellent customer service, but what really keeps fusing Nationwide is that they have not close any of their branches. All the other bank accounts we have had we have closed because they have closed their local branches. All of the banks of showing contempt for the phone customers especially since 2008. Nationwide never has. I highly recommend that anyone closes their existing bank account down and only goes with Nationwide. Come on people vote with your feet
November 2023 by Jacqueline Brown
Wanted to make an appointment to go in store to discuss mortgage and insurances to be told you have to do all this via video and telephone call. This isn't right you should be able to speak face to face. Why are staff working from home.
October 2023 by BernIe Prior
Just transfered to Nationwide. Good customer service. Used nationwide years ago and had good service,now it has gone part time working. I was not informed this. So now the high echelons do not care about their staff,( Only 2 on Tuesday), And a long queue customers, so blow the customers. I am thinking of transferring to another system.
December 2022 by Mick Upton
Went to draw some money from account today, and found a queue of about 6 people at 0935am, (should open at 0900). Went and got a couple of bits in town and came back gone 1000am, with still a queue. No notice on door explaining what is going on, but plainly someone was in their. Quite important to get the money out and I made a trip into town mainly for that purpose, not good customer service, which is becoming more normal these days
January 2018 by lord varsh
Friendly helpful staff.
November 2017 by Stuart Mathews
Friendly helpful staff.
