March 2024 by Mark Docking
O though the appointment went well and on time this was my second visit to the Thetford depot and both appointment ( which were made for a Sunday at first ) were cancelled by the depot at the last minute due to a lack of staff on a Sunday and the appointments had to be rearranged for mid week which on both occasions were not covenant as I work nights.
March 2024 by Jessebob
Easy to find. MOT was finished quickly and on time. ??
February 2024 by Peter Dolling
I was very happy with customer service.I man called Harrison at Thetford helped me.He was just perfect, he is a credit to your company.
February 2024 by Michael
Friendly service
February 2024 by Michael Hawker
Slow and damaged wheel on tyre change , had to wait and extra day as they forgot to order tyres in for appointment
February 2024 by Des Bailey
I gave a 5 star rating because it was done properly
February 2024 by Karen Welham
Thank you so much for your help when I came in with a puncture, even though you were unable to replace my tyre at the time your help and that of the off duty RAC lad was very much appreciated. When we returned this morning to get it replaced on the off chance Hannah and Robert couldn't of been more helpful, brilliant service thank you.
February 2024 by Kezzo Kav
I rang twice for a simple quote. The guy answered and asked if he could put me on hold for a 'second'. I was on hold for nearly 15 minutes so I hung up. I thought maybe they forgot about me, which I understand can happen sometimes. I rang back but was immediately put on hold again by the same guy. Tell the customer if the hold time will be long so they have the option to call back later, don't say you'll put them on hold for 'a sec' when that's not the case. It's irritating and time wasting. Booked in with a different place.
February 2024 by Patrick Townsend
Great customer service
February 2024 by Debbie W
Very helpful, when turned up with flat on a Sunday. Thank you
January 2024 by Simon Waldron
Friendly and helpful reception, nice warm waiting room with toilet
January 2024 by Robert Jacobs
The young lad Lewis, Louie? I didn't quite get his name. He was at the desk, filling in for someone. He told me he came from the bury st edmunds kwik fit. He was brilliant in keeped me updated and informed me with everything done. Very polite lad. Five stars. all round a great job. ?
January 2024 by Julie Thorn
Thank you to Rob for squeezing my car in for a new tyre when I arrived with my puncture. I was out on Saturday delivering Xmas orders and on my way to Thetford to collect my Mum and I hadn?t planned for a puncture ? After being told that they were full that day with appointments and then phoning around to find no appointments available until Tuesday, Rob kindly helped me and took my car in while I calmed down at Greggs opposite and waited. Thank you so much. Very much appreciated ??
January 2024 by Andy
Very good service from start to finish.
January 2024 by Peter garrett
Friendly and very accommodating could not have done better
