February 2024 by Rhonda Strutton
Thetford showroom, Friendly service no pushy sales pitch and happy for us to browse. Very happy with new bed delivered at a time suitable for us. Old bed taken away at fair price. Would definitely buy from them again.
January 2024 by Sean Sayers
Very helpful with all advice, will be using to get my new mattress
January 2024 by Sarah Watts
Excellent customer from Rachel who went above and beyond on keeping me updated about the delivery of my divan bed and mattress. It is so rare to receive such top notch customer care these days! In addition, a very professional, friendly and courteous delivery. Very impressed and will recommend you to others and use again Haven?t tried the divan bed yet as waiting for mattress but certainly looks good
November 2023 by Kerrald68
We brought our new mattress from BEST BEDS DIRECT THETFORD. The customer service from Jason was faultless, he was extremely helpful and not pushy at all. We chose the Mlilly premier deluxe 1000 after some great advice. The mattress is perfect super comfy, and great for our bad backs. Highly recommend.
July 2023 by Marek Hancar
Great customer service and knowledge. Very quick delivery and excellent quality. The Brand Mlily mattress they got there as well is top quality. I dont know how I could sleep before I purchased one honestly.Worth every penny.
March 2023 by the boxfit guy
Just purchased a mattress from best beds direct, top quality mattress, top quality service and delivered that afternoon and to top it off sarg the main man knocked £40 off. Now you can't get better service than that.
November 2022 by George Cooper
We bought 2 mattresses excellent customer service very helpful not pushy. Quick delivery was expecting one to be a months wait but was delivered at the same time 2 days after we had been in the shop. So glad we could shop local. Would highly recommend
November 2022 by Merchi Z Puerta
The service in general has been poor. I wish I would have chosen the company I chose last year because they don't take the items to a third floor and being realistic in London most houses don't have a lift. They give you an slot in the middle of the day so you need to take time off of your work and they don't mention any premium delivery until you complain (I would have paid whatever fee to avoid all the problems I had). The staff sending emails is rude and indifferent plus they open 10-16 but not on the weekends. However they don't answe calls on the weekend they respond messages to say they can't do anything for you. All ridiculous and rubbish.
November 2022 by Donna Perry
Excellent service and brilliant quality highly recommended
November 2021 by Natalie Chisholm
Great range of beds, mattresses, headboards and pillows. Was looking for a new bed for my teenage son, I was shown the full range starting at entry level, to mid range to top end. Plus those that were in stock and available to be delivered within a couple of days or those that would take a little longer. So happy with the service and price, I went mid range! Plus will be buying a couple more of the support pillows as they are so comfy.
November 2021 by Trevz Mist
No delivery update, no response from phone call or email. The customer service is shocking and my mattress s has still not arrived although the lead time is 1 day. If i knew the delivery was this slow I would of ordered elsewhere. I would not suggest ordering here and order on ebay its the same price but your delivery is tracked. Very dodgy company i would not recommend
November 2020 by Nicolle Watts
Possibly the best bed shop we have ever been to!We were in a muddle as had just moved and didn't have a bed frame, so needed one we could take away the same day.Luckily they had one available that was really nice.I wouldn't recommend turning up an hour before they close needing a bed frame to take away straight away though.. they had so many other beautiful beds for sale the delivery time would be worth the wait!Amazing customer service, affordable luxury.Will definitely return when we need more beds for the spare rooms! ?
November 2020 by Lorraine Vowden
My daughter had been looking for a new mattress for her small double bed, went to a well known bed centre and they had very little choice in this size. This company had lots of choice in the small double size, good prices too and delivery was fast. Would highly recommend!
November 2020 by Airish Aira
Very professional service and response to queries. Great customer service and knowledge. Very quick delivery and excellent quality.I would say, best bed shop we have been to. Thank you.
November 2020 by Loreta Zaicovien?
Absolutely recommend this place to buy a bed, fantastic service, helpful and friendly manager, good prices.
