March 2024 by Dave Tutt
This is the first time I have used this store. It has easy parking and is really well stocked. I managed to get everything I wanted. I was the only customer in the store and the one staff member made no attempt to acknowledge our presence. I asked if I could leave my items on the counter whilst I browsed but was told to take a basket, in an unfriendly tone. When paying for my goods, the communication was minimal and transactional and generally very poor customer service. It's such a shame when such a good shop is ruined by very poor customer service. I felt like I was a nuisance for being there.
December 2023 by Victoria Witheridge
Great pet shop, wide range of dog products and really helpful staff
December 2023 by Niamh Matthews
Always friendly and happy to help!!
December 2023 by Victoria Russell
Amazing choice and friendly staff
November 2023 by Tim Daymond
I have been purchasing dog food and treats from this store for the last 16 years, with accommodating and friendly staff. Top-quality food stock Mr Waffles and Miss Phoenix send the kindest regards and thank you. Phoenix is now 16 and Waffles is 18 Quality food and lots of walks say it all
November 2023 by Allan Sneller
Not the cheapest but certainly very well stocked for everything to do with pets. Friendly staff too. And you can park right outside (unlike the other slightly cheaper shop in Swaffham).
November 2023 by Scott Donald
Amazing and diverse range of pet / animal supplies.Highly recommended.
October 2023 by Chris Smith
Had everything we needed and a whole lot more
July 2023 by Damian Wilson
Great shop, like an aladdin's cave!
July 2023 by Robert Bartram
Has loads of stock and good staff
July 2023 by Heidi Boo
Brilliant shop it has a vast display of dog treats etc such a good choice well laid out.
May 2023 by Kathryn Johnson
Visited this lovely pet shop and was served by Caroline - amazing customer service will definitely be returning thank you!
April 2023 by Daryl Griffiths
Fantastic range of products, with a helpful and friendly service
April 2023 by Henry Pearson
Good selection of all things pet.
April 2023 by Judith Richardson
On a long weekend in Norfolk and my dog pulled one of his claws clean out of his back foot, went to Mutleys and they had some dog boots that worked a treat, it meant my dog could still go for walks while we were away without dirt/sand getting in the foot, he was happily running around with it on.It was a Saturday morning and the lady behind the counter was very helpful.I picked up the last medium boot they had in stock, but please Mutleys keep stocking things like this as in an emergency people need them there and then.
