February 2023 by Ollie Lyles
This store keeps closing hours before it states on the website, for a rural location people rely on it for medicine and have to drive for miles to keep finding it closed. It is not serving the community of in any way operating like this ! Useless
January 2023 by Stu H
Always shut unexpectedly, never separate queues to buy normal items or wait while people get their meds
December 2022 by Godfrey Moorhead
Don't believe the opening times.The shop and pharmacy is often closed.No way of knowing if it's open or closed until you get to the door.
December 2022 by kenneth willingham
I am sure it not the fault of there staff ,but I find there shop the most depressing shop in Swaffham, having to wait in one que to get served ,and today Saturday Market day to find the shop closed for most of the day is very difficult to understand, the shop must have a serious management issues, went over to Watton Boots it's completely different lovely staff and shop .
November 2022 by Dale Wilder
A very poor experience. After booking an annual ?flu jab, a couple of weeks ago, I got a phone call from Boots on Saturday. I couldn?t take the call and they left a voicemail, asking me to call them. I tried calling 6 times, but got no answer and no options to leave my own message. I subsequently got a text and email reminder about my jab, so I thought the phone call would have been a reminder also. I turned up for my appointment, and after waiting around 20 minutes in tedious queues, I was informed no trained pharmacist was on site to do the jabs.If the call had been about not being able to fulfil the appointment, why not leave that message instead of leaving a message to call them, and then not actually being able to get a call in. Instead I waisted an 18 mile round trip and 1.5 hours. Needless to say I have had to book elsewhere.
October 2022 by Anne Bird
Useless recently. Always shut due to staff shortages. How the heck are you supposed to get your meds???? Will definitely not use again for meds. Shelves are practically empty as well. Thank goodness there is Well pharmacy in the town!!
September 2022 by hannah evans
Prescription not ready after countless attempts. Had to go to Kings Lynn to collect it, shut when says it?s open. I wouldn?t bother, try another pharmacy in Swaffham.
September 2022 by Gee Shaw
The queue for the pharmacy was unfortunately very long today but the staff worked quickly and courteously. Nine was very patient and went out of her way to assist me.
September 2022 by Hayley Hamilton
They really must be Busy!, I'm on holiday at my mums and they won't even answer the phone so I can find out if they have the medication I need ,So far I've called 4 open pharmacy's, With No Answer, Yet its engaged after I'm cut off each Time ,Very Stressful ?
September 2022 by Mark Bather
It's a joke how can a working person pick up the prescriptions when they constantly shut either mornings or afternoons I feel for the staff there fingers crossed they find other jobs before it eventually close as it can't survive the way it is at the moment time for me to change were my prescriptions go to
September 2022 by winner winner chicken dinner
Poor service young lady blonde hair wants re training as customer service is shocking ?
August 2022 by Dan Webb
Absolute disatser messy badly in need of a refit has not changed in over 40 years poor overwhelmed staff bad management very slow
July 2022 by david cook
This branch is obviously struggling either for staff or inventory. My prescription is never ready even after 5 working days. Wouldn't it be better if you informed people either by a call or even more efficiently by email when their script is ready? It would save less able bodied people time and energy travelling up countless times. Store is sometimes closed and at short notice too ... So be good if they could update website regularly to save people the hassle of traveling up.
July 2022 by Andy Gold
This is an awful shop. There used to be two separate queues, 1 for prescriptions and 1 for general sales. Unfortunately this is no longer the case so today when I visited to buy some over the counter medicine I had to join the queue that was nearly out of the store. It was the second time I visited today for the same purpose with the first time being unsuccessful due to the shop closed between 12 and 3pm. If it weren?t for people getting prescriptions I?m confident the shop would close due to terrible mismanagement.
May 2022 by jo lake
What an appallingly managed branch of boots! The staff that are there try their hardest. It seems to close when it feels like it! So chaotic!
