December 2023 by Deborah Benton
Visited here today for information on internal doors. Spoke to Luke he sieved through all possibilities untill he found the information I needed. Helpful patient customer focussed ...well done and thank you Luke
December 2023 by barry freeman
I bought a Pole a month ago. The latch failed would not change without receipt, even though it had wicks written all over the handle, so if you buy something there hang onto the receipt because otherwise they?ll play up.
December 2023 by Zsolt Horváth
They refused to give me duplicate receipt, the customer service is awful. Petre on customer relations is having unacceptable behaviour. Wouldn't recommend you.
November 2023 by Joe Clarke
DO NOT BUY INSULATION FROM THIS STORE?!!!!Ordered a month ago, first set was soaked through, that's one day lost. They arranged a re-order, of the insulation, same problem all soaked through, delivery driver said they store them outside.Complete waste of timetime.UPDATE: called customer services as for a refund, asked to prove it and sent photos...no correspondence back at all.Had a call early afternoon, it was the delivery driver..... 'I have some insulation for you'.No only did they not tell me about this they didn't acknowledge or reply to my email.Sound like a Karen but seriously, terrible customer service. Stay away chaps.
September 2023 by Vanessa Cook
Visited here Wednesday evening around 6pm and staff were so unhelpfull asked young lady to help me locate the decking joists her response stood there looked on her phone I asked of someone from garden department could possibly help her anser in such rude manner no we all work on shop floor she then showed picture to other lady she told her where were she went to area they were rude again said these are them and walked off then asked gentleman where decking scrrws were he said such isle asked if he could help directed me to the Isle so I thought nope I'm going to bq the decking joists she showed me wasn't even for decking it was fence posts so unhelpfull bevrr again will enter this tore think staff need retraining in customer service and how to be polite to customers lost my custom bq helped so much better even helped me with the decking I needed amongst other things shame on wickes
August 2023 by Andrew Metcalfe
Not too bad of a store. Shame they not hold much in stock, as many items are online purchase only.Doesn't help when needed for a urgent job.Had to go elsewhere
August 2023 by Richard Gray
Good prices, well stocked
June 2023 by Chris Vincent
Not the biggest of stores and doesn't stock a lot of things. Disappointing.
April 2023 by J Gray
Staff who designed the bathroom were rude. They started delivering our bathroom 6 months prior to it being fitted meaning we had to find a place to store it all which they didn?t tell us about. We eventually got fed up with the miscommunication and cancelled the whole fitting. Refused to give our money back and ignored emails. We stopped phoning the branch as they would lie constantly so then they didn?t have to give the money back which showed they were desperate. Phoned a ?customer care? litre just a lady screaming on the phone with children in the background?Don?t even bother coming here. Over priced rubbish. Save yourselves the hassle!
April 2023 by Stuart Larkman
Bad customer service from the Norwich branch as they have not paid me my refund for the mistake on my bill £462 still waiting for the refund so I?m canceling my order and I have just been told that my £750 deposit I will not get back bad company.Just to let everyone know I am still waiting for my my money and I am not giving up.
April 2023 by Rob Humphrey-Plane
Great plenty of stock.Good prices.Good choices.Staff helpful.
April 2023 by David Plummer
Wanted a particular Dulux paint colour, but not stocked. Could order it but adding £7.00 to the price and if mixed would cost another£10.00 on current price of £16.00. NO THANKS!!
April 2023 by chris
This is the last time I use wickes.I made a order for some wood door frame trim after waiting a week it was delivered it was really poor quality and warped.customer service I guess is in Scotland which is very poor and very rude they don?t want to take responsibility just push it on to the supplier they use.I paid wickes my money you take responsibility do you know what distance selling is and my rights I can tell you one thing you are going to find out with the complaints I?ve made
February 2023 by Rob Farley
Um... Its a DIY store... Sells... DIY stuff... Doesn't sell fine dining crockery, but has got sheets of MDF... And/or chipboard... And/or skirting... I could go on... You get the idea!
February 2023 by Ray Sadd
Excellent service from home visit to appointment in showroom.Looking forward to our new bathroom.
