June 2025 by Cally Dootson
Terrible staff they won't let me use a gift card that has their store on it but also other stores to and then they said I can only use their gift cards honestly it's being greedy and cagey
March 2025 by Catherine Pendill
Went in to look at the books and was helped and served by some lovely girls on the tills who knew what they were doing and even went and found a specific book I was after as I am unable to get up the stairs.
March 2025 by Aiden Ward
Had a great time in the store with great staff served by a lovely lady called Kelly
November 2024 by A B
I called WH Smith regarding a parcel delivery. The post office doesn't rake calls. Kelly answered the call. I asked if she can check my parcel arrived because Evri sent it there instead of my requested destination at Tesco, Westlegate.
Kelly was argumentative. Rambled on about how the post office doesn't accept calls. Instead of checking what I asked her to, she had an attitude and threatened to end the call.
Eventually she said shebwould check my parcel had arrived which is what I asked in the first place.
Shoddy customer service. Get some people skills Kelly.
September 2023 by Chukwuebuka Enemuo
Was not that bad.
April 2023 by Chris Vincent
Very good shop for books and stationary.
February 2023 by MCS McDonagh
04.01.2023 Small store with the only post office in the city here. Cramped during lunch break but very helpful staff in post office.Books upstairs.
February 2023 by Jo Mortimer
Poorly ran & staffed .disorganised ,has def seen better days....such a shame .as for the post office!!!!
October 2022 by kristian young
I s using the post office, and realised that I didn't have to wait in the queue as they had self serve machines
September 2021 by Mai Wallace
Great service. Very nice lady on till who topped up the credit on my phone. She was also very hot. Give her a pay rise. This isn't me btw.
March 2021 by A5h 0w
Long que for the post office inside but once It was my turn the lady was very helpful, she helped me by cutting my photograph out And stuck it on my form and even checked the form was filled out correctly when asked.
February 2021 by Es Dubya
Post Office staff are amazing, lovely people top service, thank you all!! Amanda, Amy, Henry, Joe, Sam & Zoe + Brilliant ?
April 2020 by Beryl skirrow
Not much interest shown by the staff
April 2020 by Howard Wurr
Very helpful staff.
April 2020 by Kurt Hargreaves
Typical WHSmith disorganised, dirty and over priced how has this chain store survived over the years
