January 2024 by David Clark
Very helpful, professional service with a smile.
January 2024 by Betty Boop
Excellent service
December 2023 by Maureen Ward
This is my go to jeweller'sCan't rate this shop enough really friendly knowledgeable staff who are willing to go that extra mile too give excellent service.Prices to suit everyone's pocket ....
September 2023 by Dan Beeby
I purchased an eternity ring from here around Christmas time and found the whole experience to be professional and easy. Subsequently we encountered an issue with the ring but this was rectified without any hassle, can very much recommend and I intend to go back for future purchases.
August 2023 by Ben Potter
Cannot fault the team here, me and my now Fiancé were drawn in by a beautiful engagement ring and greeted with nothing but top service from a team who could not do enough to help us!We will definitely be attending in the near future to shop for wedding rings.
July 2023 by Renee Karunungan
Edit as of July 2023: I'm editing this review as they have reached out to me to rectify their mistake. They offered to do the ring for free. Granted, it was not able to make it to the wedding but I always appreciate businesses who try to correct their mistakes.We've had good previous engagements with Bullen, but the last one almost ruined our wedding. I brought my engagement ring for a stone reset, 4 weeks before our wedding. They called to say it would take 6 weeks so I said I would just take the ring back. However they reassured me to say they can do it in 4 weeks anyway. A week before the wedding I called to confirm when I could get my ring, which they said to be Monday before our Saturday wedding. Wedding week comes and I still hadn't heard from them on Wednesday, so I called them. This is when I learned they blatantly lied to me. The jeweller haven't even looked at my ring and only then did he say he wasn't sure if he could do it. This was 3 days before my wedding! Why they told me the week before that it would be ready to collect by Monday, I don't know. They weren't even sure they would have my ring back in time as the jeweller is not based in Norwich. By this time I was furious! Did they expect me to not have my engagement ring on my wedding day?! I made them make sure my ring was back, even though they didn't do anything to it. Thankfully it arrived a day before my wedding. When I asked what happened all they could say was, "I don't know what happened." Customer service wise they didn't even offer anything to make up for a huge mistake. I will never use them again.
April 2023 by Zel DeWitt
Thank you to the two wonderfully kind ladies that helped me fix my beloved chain necklace. The clasp had unfortunately broke with age but in under 10 minutes they had a replacement on and working! Thank you so much.
October 2022 by Oliver Jones
I visited Bullens in order to purchase a gift for my brother. I was helped by a Jake Johnson who was incredibly helpful, friendly and was able to find my brother the perfect gift. I will definitely be back in the future.
October 2022 by Andrew G
Was served by two very presentable ladies. They gave brilliant advice and were so warm and welcoming. Won't hesitate to return ?
October 2021 by Harry Hemstock
Very Christmase, excellent service
October 2021 by Michael Fenn
In the last few years I have had 2 Tissot watches repaired by Bullens, the first was a total refurbishment of my lovely 1973 Seastar which came back like a brand new watch at what I considered a reasonable cost for amount of work involved. The second was a battery that had leaked in my PR50 quartz again at reasonable cost. So when I decided to treat myself to another Tissot my first visit would be to Bullens, l was considering the Tissot Gentleman powermatic 80 which unfortunately they did not hold in stock , Clive their assistant was very helpful suggesting he could do a special order for the watch to my specifications so I duly ordered with a little trepidation as I had not seen the watch accept on line . My new Tissot arrived 10 days latter which I am very pleased with, Thanks Clive for your help and great customer service.
October 2020 by Chris Sams
We bought our wedding rings from here. John really helped us, and made the experience fantastic. Everyone in the store is extremely friendly.
October 2020 by Richard Kerton
Very professional service as expected, some lovely items for sale, no purchase this time.
October 2020 by Marcus Flute
I must say I was pleasantly surprised with the warmth and professionalism of the staff.Who actually made my experience very comfortable.I must say I walked away with a huge smile.Feeling that I walked away and achieved exactly what I set out to do but with something even better.A big thank you to the staff and especially John.
October 2019 by Keith Brown
John, thank you for finding the perfect birthday present for my Wife. You're kind, attentive and knowledgeable and you know exactly what my Wife wants. You are a Gentleman from a bygone age and we appreciate you. Thank You. See you again.
