March 2024 by Mary Pywell
Larger, bald lady with high pitched voice not only was rude, but when told we couldn?t bring hot food in which was fine she then proceeded to scream at us in a high pitched voice down the corridor as we were eating it outside our cinema before going in as instructed and then proceeded to stand and watch from yonder with her arms crossed moaning to her colleagues!!!Customer service was shocking, won?t go again and talk about put us off our food. She was a misery!!! Her attitude stank so I suggest Get retrained love or don?t work in customer service, I could hear your shrill from 2 floors down!!!
March 2024 by Justin Hunt
Visited Vue Norwich to watch Dune 2 in Screen 6 and there was a significant fault with the projection causing a strong blue contrast across the whole screen. It was so prevalent that when the screen is supposed to be black it appears blue. I'm assuming the projector is in need of refurbishment/repair and this hasn't been done. This drastically reduced the viewing experience and was extremely distracting. It was a late night viewing and we had to leave straight away so couldn't take it up with staff at the time. Contacted HQ customer service this morning and they brushed my feedback off and would not discuss further. Staff in the cinema where really friendly however. If visiting try and avoid screen 6 (I can't comment on any other screen as haven't used those recently)
March 2024 by Jim Haran
Only spoke to one member of staff, Sylvia, lovely service. no faults
March 2024 by Clare Richardson
My friend and I went to see American Fiction last night. My phone wouldn?t load the ticket, and we panicked but were immediately helped by the brilliant person at the till (tall, red, short hair) who then helped us another couple of times before we went in. Super comfy cheap seats, really lovely and funny staff and that staff member went out of their way and made my day x
February 2024 by Dawn Cheung
Aoife is the loveliest server. She was really helpful with my voucher and was really patient and friendly. Highly recommend coming here!
February 2024 by Gideon Arthur
I had an extremely disappointing customer service encounter, possibly the worst. The employee displayed a lack of enthusiasm for their job and were unhelpful. "Silvia" exhibited a negative and rude attitude. Moreover, she rushed to call the next customers before allowing me to retrieve my belongings.I won?t be returning here.
February 2024 by D W
My word. You need to sack the large foghorn who checks tickets. So damn rude!!!!!!Everyone comments how loud and ANNOYING she is.Find the off button and press! ??
February 2024 by Andrew Wickens
Cinema itself, very good. However arrived early with pre-booked tickets, My wife (with the tickets) went to the WC, but wasn't allowed through to use it myself as my 6yr was in need. poor. Was made to feel like I was being dis-honest!
January 2024 by nicusor duna
Great,, everything was just like it should be
January 2024 by Eden Minto
Good cinema lots of screens great fun
January 2024 by Ryan Web
Always a great experience when visiting here for our local dulge into the latest blockbusters. Food is a bit on the expensive side but other than that couldn't fault it at roughly £5 a ticket.
January 2024 by JASON BACON
Edited review 5 years later , and still only £4.99 any film any day ?At £4.99 for any film at any showing it is incredible value for money. The seats are very comfy, far better than the seats at the odeon. Parking is free with a validated ticket. Like all cinema's the food and drink is expensive ?
January 2024 by Steve Wilson
Enjoyed the movie
January 2024 by Charlotte Jayne
Just experienced the noisiest and most disruptive movie screening ever watching Wonka! Won?t be returning to Vue now sadly as it?s a waste of money
January 2024 by AfroAtelier
Cinema has helpful staff, there is also affordable slushies and nachos on the floor below at Hank's Dirty Vegan
