March 2024 by Rachel Forbes
Called into the shop to book a holiday yesterday (17 March) we were looked after by travel adviser Becky. I normally book online but we had some complexities booking due to wanting to use our wedding vouchers and a previous voucher issued by tui in my maiden name. Becky was really smiley, helpful, professional and efficient and managed to get us booked with ease. She followed up with emails and kept me updated with the voucher name changes that she had to escalate. Highly recommend Becky to help with any travel queries as well as holiday bookings and will definitely book in store again.
February 2024 by kevin howes
Went into shop in Norwich last Saturday and to pay off the rest of my holiday. Was helped by a really nice lady . So thanks for all your help ROSA .
February 2024 by Clare Leggett
Called as wanted some advice on holiday and visa, spoke to a lovley guy who originally was just meant to arrange a call back. His name was Harrison. He was absolutely amazing, booked me in for a call back but then answered the main question about esta application. He took the time to find the official website he sent me a email with the link to the website. He was absolutely brillaint, 10 if of 10 for his customer service..I then received my call back the nxt day as they was very busy. I did arrange this appointment, the lady who then called me back I think her name was Rosa... well what can I say about Rosa.. she looked into holiday and was honest and said they couldn't beat the price thay I had already been quoted direct from virgin. She did give me a few other flight options but they wasn't possible for myself. Rosa was very professional her customer service skill are beyond amazing.. she went above expectations, I also asked about holiday/ health insurance ans ahe was more than happy to sort qoute out.which she has sent over to me.. these 2 members of staff are especially deserve a pat on the back. Will definitely recommend ?
February 2024 by Sophie
Rosa has been great throughout booking our once in a life time holiday! Nothing is too much trouble. Very helpful and enthusiastic. Thank you!!
February 2024 by Roger Horn
We normally book our Tui holidays online but after the hassle of trying to contact online customer service and the total lack of information forthcomimg regarding one of our party unable to travel I contacted the Tui Norwich office and spoke to Harrison who not only told me what to do and then followed it up with obtaining the information required, although it was nothing to do with him, was exemplary and a credit to the Norwich office. A lesson learnt, book through your local office where you can get the service, not online !!
February 2024 by M O'Hagan
Fantastic staff who really take the time to go through options with you and ensure you not only get the holiday you want, but for a good price too! Rosa sat with us for a long time to look at holiday options and found us an amazing trip with the exact excursions and dates we wanted, with incredibly helpful and friendly service.
February 2024 by Matt Large
When Bethany and Harrison asked me for the quotes from competitors, before they could quote me, I realised very quickly that they have an awful business model and just quite frankly awful service. Iv emailed head office and forwarded the emails iv received also.Don't bother with your pointless defensive reply. Joke.
February 2024 by Lorraine Reece
My husband and myself went into store yesterday (25th January) as we were unable to book on your website. We usually prefer to book online.From the minute we walked in, everyone was really friendly. Although we had a small wait for our appointment, we were offered hot drinks whilst waiting.However, the service we received from your Travel Expert, Rosa, was outstanding. She was extremely helpful, conscientious, professional and friendly and could not do enough for us. She went over and above anything we would expect.She also had a new member of staff training alongside her, Ryan, and he too was friendly and helpful.Rosa was patient and found us the perfect holiday in Rhodes for our complicated and specific needs.We will definitely recommended Rosa (and Ryan) to others and will go back into store when we book our next holiday.
January 2024 by Sue Mohun
Just booked a holiday, and Issy was amazing! She was so helpful, and explained everything to us in detail. It was a pleasure to book through her, and would definitely recommend her.
January 2024 by Liz Jesse
We took ages in the shop to choose our holiday, but Sophie was wonderful and so patient. Sh3 listened to our requirements and found hotels that matched them. She was knowledgeable, enabling us to make an informed decision on where to stay. Very happy.
January 2024 by Sarah Mcgowan
I was recommended to go and see Issy L to book my holiday with Tui. I can honestly say what a pleasure this was. Such a lovely professional young lady who answered all of my questions and any concerns that I had regarding my trip. Issy is such an asset to the team and I will definitely recommend her personally to others. Thank you for making it such a pleasurable experience today, you will definitely see me and my family again :-)
January 2024 by Kim Collins
We booked another holiday through TUI again this year. Due to our past few years booking with them it has been our automatic go to place. One, because we have always enjoyed the holidays but also due to the experience of booking the holiday. Last year we booked with Rosa - and again this year. This was coincidental but I must say I?m so pleased we met up with her again. We also popped in again to ask a quick question at the front counter and whilst waiting we could see and hear Rosa dealing with another couple. She also happened to be the one who answered another telephone call we made a couple of days ago so we?ve had several contacts with her. What an exceptional young lady - on each occasion- a real asset to the company not just because of her professionalism but also due to her very kind and friendly manner - she genuinely seems interested in every part of your journey, literally and figuratively. Really well done and keep up the good work. In the words of Arnie - we?ll be back! ?
January 2024 by Alex Garnham
Rosa was absolutely lovely in booking our holiday to Crete this year. Having come in with no idea of where we wanted to go other than wanting somewhere warm at the start of the season. We eventually came to a conclusion and Rosa showed us all of our option for excursions and fun things to do. We are so excited for our holiday, and can?t thank everybody at the store enough for being so lovely. We will definitely be back for future holidays.
I booked my holiday today with Issey with the dark hair and is Mum to be. The service is Five ?????????? I haven?t booked a holiday abroad before so was a little worriedBut Issey was very knowledgeable and asked all the right questions and found me my dream holiday I live in King?s Lynn but decided to book with her wouldn?t go to another branch she is so friendly and helpful. ?
January 2024 by alison woods
Rosa was such a super rep. She answered all my queries and worries. She went over and beyond to be helpful. Thanks again Rosa , you were brilliant.