March 2024 by Jonathan Baker
This company should been shame of them selfs. Treated Disablity customers no care in world it state on there receipt 16 days refund policy brought electric cable wasn?t done it couldn?t been refunded. A Disablity customers couldn?t see sigh in store as bad eyes if there was any now contact trading standard and asa edp shame on this company
December 2023 by Sarah Collins
Fantastic customer service. Extremely helpful, honest and reliable. Would definitely recommend
November 2023 by Linda Canning
What a great store everything you need and more, nice staff very helpful.
October 2023 by Grant Lightbody
This shop has absolutely everything andthe staff are really helpful and knowledgeable. A fantastic independent shop!
August 2023 by kerry mcdonald
Great stock.Service very hit and miss. Sometimes the staff are incredibly helpful.Today the lad serving on the till by the back door was so surly and rude. It was astonishing. I came in about 3 oclock.Please have a word. It really just puts me off coming back. Thanks.
July 2023 by Lucy Norwich
As a 25 year old woman wearing a summer dress going in and asking about wall plugs I was worried the staff might be a bit judgemental but they were so so helpful, not judging of my silly questions just really happy to help!
June 2023 by Robert Varley
Brilliant place. Always find the thing I need especially with such helpful, friendly staff. It's literally an Aladdin's cave for anyone who likes to do DIY or just needs that unusual item for home.
June 2023 by Peter Weeds
Charming hardware shop that does what it says on the tin, and probably looked no different 100 years ago. Never fail to find that bracket or fastener or varnish that I need quickly.
March 2023 by Elliott Butler
The customer service was great and the owner even payed for our purchase ,which was only 70p.
March 2023 by Oli
What a cool shop. Went in there to look for a head torch and found one at a great price! Cheaper than any I'd seen online as well!
January 2023 by Richard Hill
I went in to Thorns, a shop I have used for many years, on 9thJanuary at 3.15pm, to buy some batteries. There was a young man behind the desk in the basement walking up and down with his hands in his pockets and not making eye contact. I asked him very politely a question to which I got a surly "yes". I put my purchase on the counter and he said "£3.60 ". I told him that I wanted to pay by contactless. He put the cost in the card machine but didn't move it towards me so I just stood there until he moved it. Thorns should not be ruining their reputation by employing people with very bad attitude.
November 2022 by rachael sunter
We popped in today and it was lovely to experience such great customer service. Everyone was very helpful and made conversation, which is rare these days. ?
November 2022 by Geraldine Alliban
Well, here we go?It?s real treat visiting Thornes ?? Don?t think we have ever come out empty handed ??And for all the whinging reviewers??. How lucky are we to such a great shop like this in the centre of Norwich ?? I suppose there are one or two grumpy sales assistants ? but,,,,, there are probably a lot more customers who need personality by-passes too! It costs nothing to be friendly and courteous to assistants ??THANK YOU THORNES
November 2021 by Daniel Ward
I felt compelled to write this review as have used this store a few times over the past few months and found their customer service very good. The store has almost everything you need and wanted to support this independent company during these extraordinary plandemic hard times. I needed a sledge for my child and they did not have them in stock, but arranged for me to collect from them the next day (they even bothered to telephone me back to update me as promised). You will NOT receive this standard of customer service from the likes of Amazon or any of the large DIY chains. WE MUST SUPPORT THE HIGH STREET AND THESE INDEPENDENT BUSINESSES.
November 2021 by YOGI Bear (Yogi)
This is a good store, but could be so much better , after my recent experiences, they don't keep up stock control very well, they are not customer focused at all, a poor old lady before me wanted some chain who had been waiting for sometime, a man came out of the office on the second floor, and didn't even speak, and pass her and myself by, I decided to put my items back as I couldn't be bothered to wait, and could see they didnt want my business, asI can get all my item from Amazon that I need I will continue to shop online, which I also get great service from.It wouldn't hurt for the staff to be more focused on the customer satisfaction, I believe the time are changing, unfortunately this store is going further into the past which is such a shame as it's such a great store or could be.
