March 2024 by Sharon Jakeman
Beautiful furniture and soft furnishings, well worth a visit
March 2024 by Bunny Brown
If you like solid wood furniture this is a great place
January 2024 by Toni Rainbow
I love visiting the clearance department.
January 2024 by Karen Harris
Quality of furniture not what it used to be. Still some good pieces and bargains in the sale
January 2024 by Mizuki Akiyama!!
GOOGLE STOP BUGGING ME PLEASE. IVE LEFT MY DARN REVIEW
November 2023 by Ann Walker
Pleased with the service on the whole purchased a table from The Outlet hardly noticed anything wrong with it- also they honored the chair's when the price dropped. Friendly and helpful staff Thank you!
October 2023 by shirley pye
We have used the Cotswold Company for quite a few items in their "outlet" shop in Norwich, but our last purchase was very disappointing. Ok, so I patched up the damage and found a matching paint, so that'll do BUT why oh why do they put a large sticker right in the middle of the chest top and now I have a shadow where it was. The sticker has gone, but the paint has faded beneath.I wish they would'nt, so be aware that the stickers will mark what you buy.
October 2023 by Siobhan M.
I love the cotswold company but their delivery service to Scotland keeps letting them down and it's now proving too much hassle to keep ordering from them and this will be our last purchase.They used BJS to deliver and assemble a solid wood wardrobe. They arrived and we explained that it's on street parking as we are based in Edinburgh City. They refused to carry out the assembly and said they couldn't pay for parking and claim back. There was parking, they clearly made up their mind the delivery wasn't happening. Their boss refused to listen when we said there were spaces available they would just need to claim back for pay and display or put their hazards on as a delivery van. Like.every.other.delivery.firm!We asked for this service because I'm heavily pregnant and can't help my husband put it together as I ordinarily would have.We contacted the cotswold company to let them know the situation. The operator asked to speak with the delivery team to confirm they wouldn't carry out the assembly. They refused to speak with them. The operator heard this at the other end and was clearly very surprised by the attitude.We have requested a refund for assembly and asked them to feedback to the delivery company. If you are based in Scotland and live in the the city, or any city with pay and display on street parking, I do not recommend getting furniture from the company as it will be problematic. As its been for us and other family members in the past.A real shame because overall the quality of their goods is amazing.
June 2023 by Ed Ragan
The products these guys supply is terrible. We have 3 tables turn up to our address and all of them were damaged. We complained and they promised us that the last table would be quality checked. The tabletop that the delivery drivers pulled out of the box first was damaged so there was no way this was quality checked. Terrible service from them and terrible products.
May 2023 by Paul Kirby
Very good and helpful I will by again from there ?
April 2023 by Ryan Roffey
Love the outlet store attached to this main store. Got our table and couple of dinning chairs from here. Worth the visit!
March 2023 by Peter Male
Lovely people and so helpful. You can even take your dogs with you and they get plenty of fuss and treats.
March 2023 by Ryan Miller
I love the Cotswold Company and have bought a lot of furniture from them from my local store at Stow on the Wold. However, the Norwich store is a very bad representation of the lovely brand and quality furniture the company sell. The Stow branch is set in an old pub which really shows the beauty of the furniture. Unfortunately the Norwich shop had no atmosphere and felt like the furniture had been thrown into a disused warehouse - they also didn?t have any garden furniture on display which was what I wanted to look at whilst in the area.
February 2023 by Cyril Stiff
Very friendly and helpful staff, not pushy if you like wood there is a great range all solid and well made furniture, we saw some dining chairs that we liked now going back to order if the colour is similar to our existing table,, were taking a section to check
December 2022 by Ken Winberg
We have bought two lots of furniture from the Norwich Outlet recently. The staff in the store have, without exception, been polite and helpful. The same two guys have delivered, and on the second occasion assembled, the items we bought. They are courteous, polite and efficient. We telephoned the day before to get a broad idea of the delivery time and we received an email when the time altered due to unforeseen circumstances. We are delighted all round and will definitely use the NO again.Ken W, Southwold
