February 2024 by Shane Sadler
Boo was amazing for sorting out pictures for a locket I bought as a present. Came in on a busy Monday morning. She was very welcoming and extremely helpful on helping me choose the pictures. Pictures were printed while I waited, about 5 mins. Thanks Boo.
February 2024 by kalyan raman
Good photo studio friendly staff and professional services. I have done passport visa photos which always get accepted by embassies. Which shows they know what they are doing.
February 2024 by Shweta Pillai
Always a seamless experience at this place!
January 2024 by Tina Gibbons
Upsetting experience at your Norwich branch of Snappy Snaps.I ordered about 60 photos as Christmas presents for grandparents and we made a special trip in to Norwich to collect them.The shop was busy when we arrived and we duly waited our turn to get to the front of the queue.When it was our turn the sales assistant searched through the box of pre-paid orders and gave them to me.As I left the shop I decided to quickly check the photos as I have had an error previously in the Summer for our passport photos.I immediately noticed that the photos were Matte and not Gloss as I had ordered.I returned to the counter and was told that the machine that printed Gloss prints was broken and therefore they had printed as Matte so that?s what I could have.I asked to speak to the manager Justin. He was completely dismissive and rude, no apology, nothing. Basically didn?t care in the slightest. The thing I found hardest to understand was that no one had said anything to me as I had picked up just handed them over.Justin, just immediately stated he was going to give a refund. The machine was broken, they were busy, I could have a refund or have the matte photos. Those were his words. As an after thought I asked whether they could offer any discount as they were not as ordered. I thought we might use them as spares for the children to make a family album. Justin said it was a refund or the photos. So a refund it was and in the bin went the photos.We left your premises thoroughly dismayed. A pointless 40 minute trip to the city, no photos for grandparents for their Christmas presents, abysmal customer service. I would really like you to reflect on this customer experience.My husband said as we left the shop ?we?ve got to stop using them? and I think he's right - we have reached the end. It?s a shame, because Snappy Snaps feels like supporting a small local shop, but actually it our experience was just disappointing and generally horrid.
January 2024 by Brigitta Trezsenyik
Ive got charged £4 for two 6 by 4 pictures that was printed from an instant print machine and the quality was terrible not talking about the price. The pictures I print from Boots for 70p came out much nicer. The pictures were also very important to me and I felt like the customer service were really poor.
December 2023 by Duncan Crossley
These guys are on the top of their game - bravo.
December 2023 by Abigail Horton-Smith
Excellent customer service at this store
November 2023 by David Wright
Very friendly and helpful.
October 2023 by Bill Bootstraps
DISGUSTING CUSTOMER SERVICE!!! I was trying to get a simple sheet of A3 printed and they said it would take an hour. I politely asked why (it wasn't a problem, I was simply curious why it takes an hour to print a page.) The manager called out "You're not the only one who needs prints!" (obviously I never said I was) Then the goofy preadolescent salesman sarcastically offered to give me a blank piece of paper..? The entire team of staff was taking the piss out of me for asking a simple and reasonable question. 4 of them standing there doing nothing but making fun of a customer. DisgustingI was trying to print a picture of my deceased grandfather, and the whole experience just made me want to cry, not to mention tear each of them a new one.Anyway I went round the corner to minuteman press which is on Ber street and they did it in 30 seconds for half the price. I recommend you go there and save yourself a headache, not to mention time and money.Snappy Snaps? What a joke. If they had just answered my question in a normal polite way instead of ganging up and insulting me, then they wouldn't have lost a customer and I wouldn't be writing this. As it stands I will never set foot in a Snappy Snaps again.
October 2023 by Kate Bryan
I was served by lovely Boo today she took my passport photo and then when I wanted some instant prints afterwards she assisted me on the kiosks, I am a technophobe but she made it a breeze!! Amazing service thank you what a star !
September 2023 by Samuel Morton
The team is always helpful. The service is next to none.
August 2023 by Karen Gower
Quick friendly and efficient - plus I didn't look a total wreck for my photo thanks guys ?
August 2023 by Katie Flowerdew
The guy that helped me get pictures for my autistic son is a superstar.. he was so claiming, helpful and positive.. what I thought would be a horrible experience was simply pain free and quick. After months of trying on my own he done perfect pictures in minutes. Extremely grateful ?
August 2023 by david pottle
Friendly, helpful ,take time to explain how to set things up,or they will do it for you with no extra cost
April 2023 by Sue
Went here to have my passport photo taken. Yes, I know you can take it on your mobile phone but after a number of these being refused I just wanted to know my passport renewal application would go smoothly!The staff were extremely helpful and a photo was swiftly taken and for £13.95 you have four printed copies cut to the correct size plus a digital code that you just insert on the online passport application which is approved immediately and takes away the laborious chore of having someone sign and state the printed photo is a likeness of you!I would definitely recommend Snappy Snaps for this process, I know they offer a huge range of photographic services which I'm sure are of equal excellence but my experience was with the passport service.It certainly made my application seamless and my Passport arrived within a week!!