January 2024 by Martin R
If you want toys it's the place to go.
December 2023 by George Dobrin
A lot of toys. Sometimes they reduce the price
December 2023 by Roxana Serrani
Gutted, got or friends kid an egg with T-Rex inside as a present for Christmas.When opened and put together one of the arms was missing ?
December 2023 by Corrine Nicholson
Massive store lots of choices good offer items no queuing at tills.
December 2023 by Philip Nally
Good place lots of selection. Just a bit overpriced on most products
September 2023 by Paul Browne
Really amazing team for customer service. Such an informative and helpful team with a special mention going out to Andrew and Izzy for just being so helpful, informative and friendly .
August 2023 by Simon
This is our closest Smyth's and it's brilliant the staff are always friendly when you walk in. and there is plenty of stock on the shelves it's such a big shop it's brilliant. I've sometimes ordered online and collect and it's always ready for collection really quickly
August 2023 by Melissa Bore
Smyths toys in Norwich never fails when it comes to customer service I went in on a Tuesday and bought a new pushchair for my daughter. On the Friday the brake was playing up I rang first to see if someone could look at it and was advised to come in after 10. I got there around 11am and Em who works on the pushchairs and car seats was amazing instantly found the issue and says it was faulty and arranged an exchange for me, she helped show me how to adjust the straps as it was particularly tricky but she was great so helpful and is a credit to this store.
July 2023 by Max
A great toy store similar to Toys R Us. Very nicely sized Lego aisle.
June 2023 by Kate Rix
Would give no stars if possible. Ordered something for my daughters birthday party on Monday and paid for next day delivery. Did not receive it Tuesday and then on Wednesday had an update that I would receive it that evening, too late for the party. I rang Smyths who refunded the £1.99 delivery fee but said once it was ordered it was ?out of their hands? and down to the courier and so not their problem. Said they could email the courier but ?you know what they are like, they don?t listen to anybody?. Would not offer any further compensation or assistance. I would never trust this company again, I have been left totally out of pocket and now having to seek last minute replacement for my daughter party. Awful service and claims for delivery are obviously untrue as they stated they have no control over delivery once something is ordered.
June 2023 by Denise Buckenham
Absolutely outstanding customer service from the lovely Steve when purchasing a baby cot & mattress. And helped with getting them into our small car ( no mean feat ) with a smile from start to finish. ? Would highly recommend ,thank you !
April 2023 by Paul Feuer
Great shop. Fantastic Lego selection.3 hours free parking
April 2023 by Nikki Lurkins
I've been shopping at this branch of Symths for years and they never fail on value and great customer service!I'm a massive Pokemon fan, and Symths never disappoint on availability, even when it's release weekend for a new set.100% recommend shopping here!
April 2023 by D B
Visited on a Sunday which was busy but there were 3 tills open and not a long wait to be served. The man on the till was polite and friendly.
February 2023 by Bea Lopez
I went to return mattress protector that not fitted on the cot. They say it was non refundable. I understand the reason however I was never told when I bought it. The customer needs to know when buy something that it is not refundable when open.
