March 2024 by Tristan Scott
Great service
February 2024 by Beth Nash
Terrible experience, the staff didn't explain anything they were doing. I walked out with my deposit back in my pocket and ordered the exact phone I wanted off the Internet, it was delivered in 48 hours and up and running in no time. Bit different from 4 visits to the shop with nothing to show for it. Doesn't really warrant the one star but can't put none ?
February 2024 by Norfolk Charlie
Visited the shop on Sunday, and after chatting to a member of staff, I decided to buy the samsung s24 256gb in black. I also wanted a screen protector and plug. I'm really not sure how long this member of staff had been working there but, I'm guessing not long. They forgot that the s24 does not come with a 512gb option, then brought out the phone in the wrong colour, which I had to point out. Was offered to have the screen protector put on for me only to then be told that none of the 4 members of staff were trained to put one on. The staff member who normally does this was off that day, so I said fine I will fit it myself at home. Get home to find another mistake, they had sold me a screen protector for an s24+ instead of the normal sized s24. Expensive mistake at £29.99, even with £6.00 off. Will cost me nearly as much in fuel and parking to return the item. Plus I don't like that they have a camera directly above the till where I'm putting in my card pin number. The only positive is I like my new phone.
February 2024 by Benyamin Badreh
It was not exciting place! Lack of accessories and phone models.
February 2024 by Paul Garrod
Very helpfull floor manager
January 2024 by Lucien Doe
I have been in here a few times over the past few weeks since I have gotten a new phone from them and also needed help with some of the set up.The staff are very friendly and don't bother you like staff do in general phone stores. They helped a lot with getting the contactless on my phone working and on a different date another staff member helped me pick out the right tablet for my workload.
January 2024 by derek prance
Very good service and excellent customer experience with very helpful and friendly service
January 2024 by Francine Land
Very helpful young lady we had problems with both phones sorted problems out for us
January 2024 by Stephen M
Always a pleasure....
January 2024 by Gary Trimmer
Having purchased a Samsung Fold 3, 2 years and 3 months ago my phone screen has stopped working.Norwich manager said that it's a known fault with these phones but because I was just outside of the warranty I would have to pay £499 to get it fixed. That makes the total a whopping £2100 for the phone only 2 years old. Please everyone stay away from the Fold or Flip as they are known to have these problems and Samsung know this. Such poor customer service.
January 2024 by Michael Garnett
Samsung Experience if you like your phone,s and tablet s an covers,an all the help you want then this is the place for you please try it yourself thank you.
December 2023 by Andi Osborne
Had a young man gelp us out with an issue.
December 2023 by Robin King
Very helpful.
December 2023 by Bruce Lankford
This is what a real shop with terrific service married to excellent products looks like... Excellent! Walked in to by a tablet - walked out 25 mins later with one fully set up buy the very helpful person who looked after me. To those retailers who are moving on-line and are closing their high-street shops, take note!
November 2023 by The Peanut Travel
Good store.Excellent stuff. No hard selling.I told the guy what I was looking for and he recommended I wait for the soon to be released updated version. He didn't have to do that, he could have just found the box and clocked up a sale, but he was helpful enough to advise me on what the next version of the phone would have, and why I should wait for it to be released.Can't fault them.
