April 2023 by Sarah Covey
Reality Estates have helped me both to buy and sell property in Norwich, and they offer an excellent service. Adam and Daniel were unfailingly patient, proactive and helpful in conducting viewings. And if your purchase or sale runs into problems, then Lucy is the person you want in your corner; her tenacity, optimism and negotiating skills are second to none.
March 2023 by kath peck
A friend recommended Reality having used their services twice before. They offer a personalised service that you won't get from any of the many chains out there. Their marketing was very good, the whole process was seamless and I was kept informed of progress from start to completion. I would highly recommend using this company.
January 2023 by Sean Humphrey
Having dealt with estate agents throughout the whole of 2021 (2 properties fell through), I can honestly say that dealing with Reality was a breath of fresh air. For the first time I didn?t have to constantly chase for updates as Adam was proactive in communicating with me. When Adam wasn?t available Millie, Danny, and David were all a huge help.
November 2022 by Keith Barber
I have just sold my house through Reality estate agents.As I had to conduct the sale remotely I was concerned that it would be problematic. Reality handled everything, advertising, viewings, recommendations for solicitors and keeping me upto date every step of the the way. The whole team is friendly and helpful. I would recommend Reality without any hesitation.
October 2022 by Stevie Mackenzie-Smith
Reality represented our vendors during the purchase of our first home, and I'd highly recommend them. From the start they were approachable, warm and professional. Market conditions meant the sale took a long time, but they were very good at updating us throughout the process. I felt that we were dealing with a small, independent office that cared; which was a refreshing change from other (sharkish!) agents we dealt with at the start of the process. Thanks Millie, Danny and Adam for everything.
October 2022 by Chris Vine
I have nothing but praise for how the sales team, Danny and Millie, dealt with the sale of my property. Both very professional and kept me informed of progress at every stage.Subsequently thanks to Adam for ensuring the process after agreeing the sale went smoothly with any issues and liaising with the conveyance solicitors throughout.I would definitely recommend the services of Reality Estate Agents if you are looking to sell your property.
October 2022 by Rebecca Crum
Reality were always polite, professional, friendly and never in-your-face - exactly what we wanted when selling our house. Reality were easy to deal with throughout the process and we got lots of interest and achieved a good price. Thanks to David, Millie, Daniel and Adam for all your help and for minimising stress.
October 2022 by Namita Matkar
I am surprised to see such high ratings for Reality Estate Agents - I am not usually one to post negative reviews but my experience of Reality has been so poor. My first experience was when I viewed a house that Reality had listed, and was either lied to by the agent / they were misinformed (and should have checked their information) when they confirmed to me that the house had planning permission granted for a two storey extension. I knew that this wasn't true because I had already checked out the consents in place (I am a property lawyer so tend to check these things!) and then later found out from William H Brown who had a dual listing of the property that the last sale actually fell through because the previous buyers had believed planning was in place when it actually wasn't. I am not sure if there is actual dishonesty, or whether they are so busy they don't check their facts (which also is problematic), but similar issues arose when I bought my house recently where they were acting as selling agents. The house I purchased was a listed building although Reality Agents denied this was the case (as did their sellers) although it was clear on a basic search through Heritage England that it was (which would have been simple enough for them to do). I spoke with some friends who work as estate agents elsewhere in Norwich and they said it was very likely that the property was listed just by considering its location in the city centre and the site itself, which highlights that Reality may not have enough experience/knowledge of the local area. The sellers had carried out works in breach and instead of helping to resolve the situation (my mortgage company refused to lend) the initial agent who was dealing with the transaction threatened that I had to proceed otherwise the seller would put the property back on the market. This email received from the agent was wholly unprofessional - I had been contacting him prior to this to ask a few queries and failed to receive replies, and the first real correspondence was an email from them (not even a phone call) confirming the seller was unhappy with the delays (which was the first I had heard of this) and were threatening to put the house back on the market, despite the fact I had paid for surveys and electrical testing etc already and was close to being able to exchange. It was clearly an empty threat, because we were so close to exchanging, and if they were to put the house back on the market it would have taken them another 4-5 months to sell/complete the conveyancing. You would think if the seller actually was proposing this, the agent would be explaining this logic to them, helping to facilitate the transaction and not throwing around threats which put pressure on buyers and affect the relationship between seller and buyer. The agent said in this email that my solicitor was asking 'unnecessary questions' and I should ask them to stop, even though the (few) questions being asked were reasonable and necessary to be able to fully report to the lender and assess risk/liabilities for me. I wonder whether they might tend to get people to proceed by putting pressure on them, but without fully appreciating and understanding the conveyancing process (which leads me to feel they are inexperienced). This is now the fourth time I have personally purchased a property and my worst experience due to Reality. All of the other agents I have worked with have been far better. On completion, my agent actually thanked me for all the work I did in getting the matter through to completion because I managed to sort the listed buildings issue myself, even though it should have been the sellers, Reality and the seller's solicitors that sorted this (as it made the property unmortgageable, and it was a criminal offence to be in breach). I wouldn't strongly advise anyone thinking of using Reality to think about other options and if you do have to deal with them, please do so with caution.
October 2022 by Mark Parker
We would highly recommend the team at Reality, from the first enquiry with Millie to the completion with Adam they where highly efficient. Danny kept us fully informed throughout process which at some stages proved to be challenging but nothing was too much trouble at anytime of the day or weekend. Well done and thank you for all your support the whole team are an asset to the Company.
October 2022 by James Burkill
The whole team at Reality have been fantastic, in making what was quite a sensitive sale to us personally, seamless and worry free. Due to the nature of the sale I was asked by my solicitor to get three valuations, I knew from the day David came that I would go with Reality. After that it was made so easy by the team, Both David and Danny initially talked me through the whole process, and had a fantastic plan for the marketing of the property, we had many offers within days! Following that, the communication from Millie, Adam, David and Danny has been fantastic, and very refreshing compared to experiences I have had with big chain estate agents! I will not hesitate to go back to them when I need help with another property. Thanks so much!
October 2022 by Rachel Bird
We have used Reality Estate Agents 3 times over the years for the sale of our property and have always found the service second to none. From the valuation through to completion they are always at hand and available to help with any problems which inevitably occur and deal with them promptly and efficiently. The aftersales service is great and where Reality excel compared to the bigger agents. Danny is amazing and nothing is too much trouble! Would definitely highly recommend.
October 2022 by Rachael Farley
I can highly recommend the team at Reality. Unlike some other agents we had experience of, they were friendly, approachable and professional. Millie and Danny were brilliant when organising viewings and kept us well informed. I felt I was able to get in touch at any point with any questions or queries. Adam was efficient when helping to get our sale to completion and I was impressed that when negotiations for the sale of our house went into the evening and even Sunday, we were still kept well informed.The whole process was made easy from start to finish. Thanks Reality!
October 2022 by Tracey Warnes
Amazing service from Reality Estate Agents. They were kind and caring at a difficult time for me. Danny was amazing at putting everything together in a short space of time. David?s photos were brilliant and Adam done a fantastic job at the open house. The whole team are fantastic at what they do and give a first class service. Highly recommended.
October 2022 by Molly Reeves
Reality helped us purchase our first home and were fantastic from the start. Danny was great with arranging viewings and helping us find our dream house straight away. Adam was super helpful keeping the legal process moving and keeping us in the loop with the seller. Both were really approachable and always contactable when we needed them. Would definitely use reality in the future. Thanks again both!
October 2022 by Anthony Horsnell
Recently sold our house using these guys, the house was sold very quickly at a price higher than expected. Absolutely fantastic service all round. Danny, David, Millie & the rest of the team were all great with clear, simple & honest communication throughout the whole process. Can't recommend these guys enough!
